Hi @yvonnevd,
I hope you are doing well today!
The error message “Something went wrong. Please contact support” you are encountering with the Smartcrawl plugin on your WordPress site can be caused by a variety of issues, ranging from conflicts with other plugins, issues with your theme, to server-side problems.
Sometimes, plugins can interfere with each other’s functionality. Deactivate all other plugins except Smartcrawl and see if the issue persists. If the problem goes away, reactivate the plugins one by one to identify the culprit.
Occasionally, themes can cause compatibility issues. Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and check if the problem is resolved. This can help you determine if the issue is theme-related.
Ensure that WordPress, your theme, and all plugins (including Smartcrawl) are updated to their latest versions. Sometimes, compatibility issues are fixed in updates.
Smartcrawl, like many modern plugins, requires a relatively recent version of PHP. Check with your hosting provider to make sure you are running a compatible version of PHP for the plugin. WordPress itself recommends PHP version 7.4 or higher.
Insufficient server resources can sometimes cause issues. Verify with your hosting provider that your hosting plan provides adequate resources (PHP memory limit, execution time, etc.) for the plugins and theme you are using.
Check your browser console for any JavaScript errors. JavaScript conflicts or errors can prevent plugins like Smartcrawl from functioning correctly. You can access the browser console in most browsers by right-clicking the page, selecting “Inspect,” and then clicking on the “Console” tab.
WordPress has a debugging feature that can provide more insight into what might be going wrong. You can enable debugging by adding the following lines to your wp-config.php file:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
After adding these lines, try accessing the SEO health dashboard again. Then, check the debug.log file in the wp-content directory for any relevant error messages.
Remember, when making changes like updating PHP versions or editing the wp-config.php file, it’s always a good idea to back up your site first to avoid any potential loss of data.
Kind regards,
Zafer
