Sending with SendGrid not working

  • Resolved CarolWP

    (@carolwp)


    6 years, 4 months ago

    For a couple of years, I had been sending using SendGrid. But the past few months, when I try to send a test e-mail, I get this message:

    Error Sending Message SMTP works with MailPoet to [email protected] | Bad username / password
    Error Sending Message SMTP works with MailPoet to [email protected] | Bad username / password

    If I switch to using my own server, the mail goes through with no issue.

    The username and password I’m using work to log in to Sendgrid itself. And I haven’t changed them since the last time Sendgrid did work. Has MailPoet lost the ability to send with Sendgrid, or what is going on?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Carol,

    Are you sending using SendGrid’s API?

    If not, can you please generate one on your SendGrid’s account and let us know if it works?

    Thank you!

    Thread Starter CarolWP

    (@carolwp)

    I am having a hard time figuring out how to do that. Right now, when I click on login on the Sendgrid site, it sends me to https://app.sendgrid.com/login, which says,

    This page isn’t working
    app.sendgrid.com didn’t send any data.
    ERR_EMPTY_RESPONSE

    On the MailPoet Settings page, I can check or uncheck a box that says:

    web API
    Activate if your SMTP ports are blocked.

    If it is checked, I get the message shown above. If it is unchecked, I get:

    Error Sending Message SMTP works with MailPoet to [email protected] | SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Error Sending Message SMTP works with MailPoet to [email protected] | SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    Thread Starter CarolWP

    (@carolwp)

    I was finally able to log in to Sendgrid. I set up Sendgrid’s API. I followed the instructions on setting up SMTP settings. However, now when I attempt to send an e-mail, it just puts up a popup that says,

    Sending a test email
    Loading

    And that message never goes away. After a very long time, it puts up a second popup that says:

    Request error not JSON
    <title>The page is temporarily unavailable</title>

    There are several lines of HTML code below that, but the general message is, “The page you are looking for is temporarily unavailable. Please try again.”

    • This reply was modified 6 years, 4 months ago by CarolWP.
    Plugin Author MailPoet

    (@mailpoet)

    Carol, please reach us with the form at the bottom of all your MailPoet pages in the admin. A little patience is required since we do have a lot of free support queries at the moment.

    Thanks!

    Thread Starter CarolWP

    (@carolwp)

    It looks like this got resolved when I upgraded to MailPoet 3. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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