Sending the message: Ajax Error

Hi @trixxmanaty,

Please could you paste a copy of your diagnostics log from Post SMTP? Thank you.

Kind Regards,
Tim

Hi @tneville,

Thanks for your quick response.

Here is the diagnostic log.

Mailer: postsmtp
HostName: example.com
cURL Version: 7.45.0
OpenSSL Version: OpenSSL/1.0.1e
OS: Linux n2n2wpweb003.prod.aws3.secureserver.net 4.4.216-1.el6.elrepo.x86_64 #1 SMP Wed Mar 11 09:29:51 EDT 2020 x86_64
PHP: Linux 7.3.12 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 5.6 en_US UTF-8
WordPress Theme: trixxmanaty
WordPress Plugins: Ecommerce Order Tracking and Shipment Notifications - AfterShip, Auto Image Alt, iThemes Security, Classic Editor, Code Snippets, Contact Form 7, Facebook for WooCommerce, Flexible Shipping, Google Analytics for WordPress by MonsterInsights, reCaptcha by BestWebSoft, HTML Page Sitemap, Imagify, Jetpack by WordPress.com, Salient WPBakery Page Builder, Kadence WooCommerce Email Designer, Mailchimp for WooCommerce, NotificationX, Facebook for WordPress, WooCommerce PayZone Secure Payments (redirect), Post SMTP, Self-Hosted Google Fonts, UpdraftPlus - Backup/Restore, Upsell Order Bump Offer for WooCommerce, Advanced Order Export For WooCommerce, Abandoned Cart Lite for WooCommerce, WooCommerce Export Customer Email, WooCommerce PDF Invoices & Packing Slips, WooCommerce, Yoast SEO, WP Mail Logging, WP Rocket, Markup (JSON-LD) structured in schema.org, WhatsApp Click to Chat
WordPress wp_mail Owner: /var/www/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, WPO\WC\PDF_Invoices\Main->set_phpmailer_validator, PostsmtpMailer->get_mail_args, No3x\WPML\WPML_Plugin->log_email
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart
Postman: 2.0.20
Postman Sender Domain (Envelope|Message): example.com | example.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 9496 | 539

It seems to work if I disable the Facebook for WordPress plugin.

Thanks

Hi @trixxmanaty,

Your set up looks fine, if it is working when ‘Facebook for WordPress’ is disabled then there is probably an Ajax conflict there.

I will ask the developer to take a look at this when he is able. Please be aware he is very busy – but we will aim to get a fix for this as soon as possible.

Thanks for your patience.

Kind Regards,
Tim

Hi @tneville,

Noted – thank you for your assistance.

I’m getting this same exact error unfortunately. I do not use any facebook-related plugins on my website though. It started happening to me last night. Was there ever a fix for this?

Hi @mreed3689,

No fix as yet, I’m afraid.

Kind Regards,
Tim

Ok thanks for the reply. I’m happy to help if I can provide you with anymore info. I sent my diagnostic log directly to the plugin author on Thursday night/Friday morning.