Sending test email reports: The tenant for tenant guid ‘id’ does not exist

  • Resolved Tom

    (@tomvos66)


    3 years, 11 months ago

    Hi,

    I followed all steps of the instructions and successfully completed the setup (incl. authorization).

    As I was not able to check if it worked or not, I followed your suggestion from another topic and tried sending a test-email using WP Test Email.

    This plugin however reports: “The tenant for tenant guid ‘<id>’ does not exist.”

    Do you happen to have a suggestion as to where to start debugging this issue?

    Thanks in advance and kind regards,
    Tom Vos

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Tom

    (@tomvos66)

    Just to make sure I used the correct tenant ID I have just entered a wrong tenant ID in the Mail Integration setup.

    When saving this immediately reports an invalid tenant ID.
    After correcting it with the one I copied from Azure it reports the app is configured to send email via Office 365.

    When sending email however, the reported tenant ID error pops up.

    Regards,
    Tom Vos

    Hi Tom, is this a paid for 365 account you are using, rather than a free live/outlook/hotmail account? If so, is it a business office 365 service or domestic?

    Thread Starter Tom

    (@tomvos66)

    Hi Edward,

    Thanks for your quick response!

    Yes, it is for a free Outlook account so that most probably is the rootcause of this issue?

    I am deperately seeking for a solution for a free outlook account and was very happy I made it through the authorization part. But seems that is as far as it goes for now so need to seek for yet another solution.

    Again thanks and regards,
    Tom Vos

    Hi Tom, the last time I checked (and I haven’t checked that recently I have to say), Microsoft did not support the Graph API for free/personal Outlook accounts.

    Thread Starter Tom

    (@tomvos66)

    Hi Edward,

    What I understand from the below, that should be supported now:
    https://docs.microsoft.com/en-us/graph/users-you-can-reach

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Sending test email reports: The tenant for tenant guid ‘id’ does not exist’ is closed to new replies.