Sending Order Quantity and Price of Zero

  • Resolved Fencer04

    (@fencer04)


    3 years, 1 month ago

    After the WordPress 6.2 update, our store is sending item quantities of zero and price of zero to Authorize.NET. Quantity of zero is being sent to PayPal. Is this a known issue and how do we resolve it.

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  • Thread Starter Fencer04

    (@fencer04)

    When viewing the order the items in the order are also listed as zero quantity and zero for the price. The total amount for the order and the shipping are shown correctly.

    This is true of all orders. Even those placed before updating to 6.2. This was not the case prior to that.

    • This reply was modified 3 years, 1 month ago by Fencer04.

    Hello,

    I am sorry to hear that.

    To check this issue much better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Thank you.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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