sending issue

FAQ > I see a response message “Thank you for your message. It has been sent.” with green border, but I never receive a mail for that.

I have a similar issue.

When the To: field has an email address from a domain not in the site, the form sends perfectly. When the To: field has an email address that is the same as the site, the page gives the red bordered error message. The only thing changed in the form is the To: address, everything else is the same.

I’ve read on help pages that perhaps the host needs to look into the mail settings, is this a case where I need to do that?

Thank you for any assistance!

Hi Francesnz,
in my case it was indeed a problem that only my hosting provider could solve. It took them about 10 days and quite some insisting on my side that it really really really was nót due to WordPress itself or the plugin.
Their explanation afterwards: “your domein was attached to a VPS instead of a shared server”. Don’t know if this can help you out.

Thank you MarionFW, that is a help indeed. I’m glad you got it to work ??