Sending has been suspended due to a technical problem

  • I am getting the error message “Sending has been suspended due to a technical problem with MailPoet: MailPoet’s sending service has been temporarily suspended for your site due to degradation of e-mail deliverability. Please contact our support team to resolve the issue. Check your shipping method settings.”

    I used MailPoet a few years ago, then stopped and am now resuming. Please help. My mailing lists are very specific and less than 100 curated addresses.

    The page I need help with: [log in to see the link]

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  • Plugin Support Sean O))) a11n

    (@seanomattic)

    Hey @farobag,

    Thanks for getting in touch! When an account is suspended with this message it means there has been a high number of hard?bounced emails.

    This means you’re sending newsletters to a big number of?invalid email addresses?and that can hurt our reputation as senders, thus affecting all our users.

    You should have received an email from our team addressing the issues, please check your inbox.

    You’ll be able to see the addresses marked as “Bounced” approximately 2 days after the sending by going to the MailPoet > Subscribers page and checking the “Bounced” category. See screenshot. Removing the addresses that were already marked as Bounced is not enough. MailPoet will not send to them anymore, rest assured, but we need to make sure the rest of your list is clean.

    In order to reactivate your account, and be able to keep sending emails with us, please run your list through a cleaning service to help you get rid of some bad addresses before sending with MailPoet again.

    Here are the steps to clean your list:
    1) Export all your subscribers and run that list through a cleaning service.
    2) Delete all your existing MailPoet subscribers. If you can’t delete them, please refer to this article.
    3) Re-import only emails verified by the list cleaning service back into your MailPoet.
    4) Contact us so we can restore the sending for your account.

    Reference: List Cleaning Service.

    After doing it, contact us so we can restore the sending for you.

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