Sending exerpts in subscription emails not working

I’m unable to replicate this on my test server.

Can you copy/paste the settings values for

Subscription Emails
bsp_style_settings_email

from the “Plugin Information” tab in Style Pack?

Hi…. I see on the subscription email plugin information that it is set to “content” but I do have this in subscription email tab….

{author} wrote:

{excerpt}

Post Link: {url}

Subscription Emails
bsp_style_settings_email

Copy row to clipboarda:17:{s:19:"email_email_account";s:27:"[email protected]";s:25:"email_activate_auto_login";s:1:"1";s:24:"email_private_login_type";s:1:"1";s:23:"email_bbpress_login_url";s:30:"https://iberianatureforum.com/";s:11:"email_roles";a:4:{s:13:"bbp_keymaster";s:13:"bbp_keymaster";s:13:"bbp_moderator";s:13:"bbp_moderator";s:15:"bbp_participant";s:15:"bbp_participant";s:11:"placeholder";s:11:"placeholder";}s:16:"email_email_type";s:1:"0";s:17:"email_topic_title";s:33:"[The Iberia Nature forum] {title}";s:18:"email_topic_body_p";s:194:"{author} wrote: {excerpt} Post Link: {url} ----------- Just visit the Iberia Nature Forum and login to unsubscribe from these emails. (Click your profile name and edit subscriptions)";s:18:"email_topic_body_h";s:211:"{author} wrote:

{content}

Post Link: {url}

You are receiving this email because you subscribed to the {forum_name} forum.

Login and visit the forum to unsubscribe from these emails.";s:17:"email_reply_title";s:33:"[The Iberia Nature forum] {title}";s:18:"email_reply_body_p";s:194:"{author} wrote: {excerpt} Post Link: {url} ----------- Just visit the Iberia Nature Forum and login to unsubscribe from these emails. (Click your profile name and edit subscriptions)";s:18:"email_reply_body_h";s:205:"{author} wrote:

{content}

Post Link: {url}

You are receiving this email because you subscribed to a forum topic.

Login and visit the topic to unsubscribe from these emails.";s:12:"email_length";s:3:"100";s:18:"email_excerpt_type";s:4:"char";s:16:"test_topic_email";s:1:"1";s:16:"test_reply_email";s:1:"1";s:18:"test_email_address";s:27:"[email protected]";}

• This reply was modified 1 year, 6 months ago by Jan Dembowski. Reason: Formatting

You can ignore that. There are 2 versions of that message set. 0 for plain text, 1 for html

Your settings are showing 0 for plain text:
”email_email_type”;s:1:”0″;

Which will use the plain text template that you set:
”email_topic_body_p”;s:194:”{author} wrote: {excerpt} Post Link: {url} ———– Just visit the Iberia Nature Forum and login to unsubscribe from these emails. (Click your profile name and edit subscriptions)”;
&
”email_reply_body_p”;s:194:”{author} wrote: {excerpt} Post Link: {url} ———– Just visit the Iberia Nature Forum and login to unsubscribe from these emails. (Click your profile name and edit subscriptions)”;

Do you have any plugins active that do anything related to emails, excerpts, or content?

I have the WP Mail From Plugin but that just sets the email from…

No other plugins

Actually as you have an account at the forum did you not get a notification? I see that you are subscribed to the forums as new users get auto subscribed on registration. There should have been a long one the other day. https://iberianatureforum.com/forums/topic/first-time-on-a-forum-getting-started/

I am getting subscription emails, and can see the full content being included. That confirms what you’re saying, but doesn’t help narrow down the cause of it.

How long ago did you make changes to the template? I ask because in even the most recent subscription email shows at the bottom:

You are receiving this email because you subscribed to a forum.

Login and visit the topic to unsubscribe from these emails.

….which matches the HTML template (using {content} instead of {excerpt})

but your settings show the bottom of the email should be showing:

Just visit the Iberia Nature Forum and login to unsubscribe from these emails. (Click your profile name and edit subscriptions)

I changed the setting last Thursday.

I haven’t tested it but I am so sorry for wasting your time.. I just looked again and saw something that I did not notice before….

Change Email Content?If you want to alter the topic and/or reply emails then click here and items 5 to 10 will take effect

I have ticked the box and saved…

Ok I have tested that and the email notification is working fine. (Totally my fault for not reading the details)

Solution is in subscription emails tab number 4

Change Email Content?If you want to alter the topic and/or reply emails then click here and items 5 to 10 will take effect

SOMETHING changed just now because I got an excerpt, with the proper bottom sentence.

Just visit the Iberia Nature Forum and login to unsubscribe from these emails. (Click your profile name and edit subscriptions)

Only other suggestion I could make is to change:

{excerpt}

to:

{excerpt}...

That way it doesn’t look awkward cutting off a word in the middle like the last email just got. It would also indicate that it was truncated and there’s more to read by clicking the link.

Don’t know what changed, but it is working now.

Solution is in subscription emails tab number 4

@ibnat

Sorry I should have caught that when you posted the setting values.

OK. So my suggestion above still stands, but it looks like you’re good now ??

Marking as resolved, but feel free to post again if you have other questions or issues.

Thanks for … tip. I have also increased the excerpt to 200 characters. I am going to stop your subscription emails as I dont want you to be bothered every time someone posts about a bug in Spain etc etc ??

Have a great evening!