sending email (notification) to another agent if status remains pending for 20 m

Viewing 1 replies (of 1 total)

  • Hi,

    Yes. Using our Trigger functionality in Premium version, you can schedule a trigger that will send a notification if the ticket status is in pending for 20 minutes. Please see the screenshot of the trigger -> https://snag.gy/vVsbtH.jpg

    Hope this helps.

Viewing 1 replies (of 1 total)
  • The topic ‘sending email (notification) to another agent if status remains pending for 20 m’ is closed to new replies.