Sending confirmation emails not working

  • Resolved airmen98

    (@airmen98)


    2 years, 3 months ago

    I noticed there were other posts about confirmation emails not sending after checking off the “send confirmation email” option. Since my event has no payment required, I have unchecked the “send confirmation AFTER payment”. I’ve gone through the SMTP settings and have tested the settings which are working correctly. Can someone provide a suggestion on why this isn’t working? Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author davidfcarr

    (@davidfcarr)

    First of all, did you also email me about this issue? Is this Cliff? Would be good to know if more than one user/site is experiencing this.

    I did tests just now where everything seemed to be working properly. There is a “Log Email” checkbox in Settings > RSVPMaker you can turn on to see if the system “thinks” it’s sending the confirmations. Look for them under the Email Log screen that will be added under RSVPMailer.

    I’d also check the box on the page for “send confirmations.” You should be able to turn it on at the document level, but LMK if that makes a difference.

    Thread Starter airmen98

    (@airmen98)

    Thank you David and yes this is Cliff. I apologize as I noticed that I could post to this forum if there were issues.

    I’m now able to get the confirmation emails working and I had to go through the document level with the calendar screen in order to get them working. For some reason, I wasn’t able to get it working through the Settings page.

    Appreciate all the help, this issue has been resolved!

    Plugin Author davidfcarr

    (@davidfcarr)

    Great. Possibly one source of confusion is that the settings page establishes the defaults for new event posts, but changing an option there doesn’t automatically change the per-post settings for existing events.

Viewing 3 replies - 1 through 3 (of 3 total)
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