Sending an email when a product is backordered to customer
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Hello!
In my shop, everything will be enabled for backordering. What I want is, for example, if you order 5 products and 1 of those products is out of stock, there should be a message in the email saying something like “You have ordered (product name), which is not in stock. It will be delivered as soon as possible.”
Or let’s say I order a product that’s out of stock. I want the confirmation email saying that it’s currently out of stock and that it will be delivered as soon as possible.
What should I do?
Kind regards
The page I need help with: [log in to see the link]
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Hi @jazzu!
When you allow backorders on your site, if a product is out of stock, it will get an instant message on the product page saying that the product is only available through backorders.
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It will allow your customers to buy the product they want even if it is out of stock, and then, they can receive it once it is in stock again.
If you want to enable this option, please go to
Products > All Productsand select the product you want. Then, on the Inventory tab, enable the Manage stock? option, and then you can select the stock quantity, and on the Allow backorders? field, select the ‘Allow but notify customer’ option.This way, every time a product goes out of stock, it will be an Available on backorder sign, and your customers will be able to buy it.
Then, if you want to send a notification once the product is back in stock, you could use a plugin like https://woocommerce.com/products/back-in-stock-and-price-alert/.
I hope this helps!
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