Sending 2 emails on new orders

  • Resolved Sharabindu

    (@sharabindu)


    6 months, 4 weeks ago

    Hi,

    This is a great plugin for payment gateways. Thanks to the developer for building this. Over the past few days, I have received 2 emails for a new order. Today I tested with test mode and it worked perfectly fine and got 1 order mail. But in live mode, the order email is getting double or duplicate. Please see the attached image. Can you please suggest me how to get the solution?

    Live mode https://ibb.co/b1Ty0Bn

    Test mode: https://ibb.co/3rqDNqM

    • This topic was modified 6 months, 4 weeks ago by Sharabindu.
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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @sharabindu

    The team is already aware of this issue: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463

    At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

    Meanwhile, you may use the legacy checkout experience as a temporary workaround, which should resolve this issue.

    I wish I could help more, but hopefully, this clarifies the matter. If you have any other questions or need further assistance, please don’t hesitate to ask.

    Hi there, I trust you have subscribed to the GitHub issue, for receiving all updates on its progress. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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