Sendinblue not working correctly

  • Resolved keengamer

    (@keengamer)


    5 years, 1 month ago

    Hello, if we use your plugin and connect via sendinblue, it seems to be working fine but it is not. Emails to activate new accounts are not being sent to the users.

    If I switch directly to sendinblue plugin, it is working fine. Not with yours. I know that sendinblue is using api v2, you use v3, maybe that’s the problem?

    We would like to use your plugin because we can force the email address (from) etc. That is not possible with their plugin.

    Can you check it and fix it please?

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @keengamer,

    When you get a chance, could you please share which registration form are you using to send emails to the new users to activate their account? You should also be able to look into the Sendinblue logs to see the error codes on why these emails are failing, and share the error details from there?

    Thanks!

    Thread Starter keengamer

    (@keengamer)

    Hi, most probably the registration form is used by Budypress plugin. And there is no error in Sendinblue logs, the emails are simply not sent from us at all, looks like it’s completely ignored.

    Hi @keengamer,

    By default, BuddyPress does not use WordPress wp_mail() to send emails. You will need to consult with their documentation to switch them to use default WordPress email delivery in order to route the emails through WP Mail SMTP and configured Sendinblue.

    I hope this helps!

    Thread Starter keengamer

    (@keengamer)

    Well, there was a mistake in our configuration of our server’s SMTP. So now the activation email is correctly sent. However, your implementation still has bugs.

    1. You say that buddypress functions differently but using sendinblue plugin was without any issues and the email was sent via sendinblue correctly
    2. If I am using your plugin, test email is not delivered to my admin email, no clue why. In sendinblue it is possible to see that it was sent but never delivered. Again, using sendinblue plugin is without any issues.

    Edit: ok, for the point 2., emails were delivered to me in the end, but after 10 minutes. That is strange.

    Regards,
    K.

    • This reply was modified 5 years, 1 month ago by keengamer.

    Hi @keengamer,

    I apologize for the confusion. Buddypress can also be configured to send emails with wp_mail(). I’m glad you sorted this out. If you have any other questions, please feel welcome to continue the conversation.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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