Sendinblue form constantly loading

  • Resolved erbacealab

    (@erbacealab)


    1 year, 9 months ago

    Hello,

    I recently did a migration from Mailchimp to Sendinblue, so I changed the newsletter signup form on the site.

    However, once filled in with name, surname and email, and clicked on “subscribe”, nothing happens, but the dot at the top continues to spin as if to load a confirmation that never shows up.

    By checking among the Sendinblue contacts, in fact, the registration of the new contact does not take place.

    I ask how I can do to fix this problem, because if customers can’t subscribe to the newsletter via the form, the entire Sendinblue service is useless to me.

    Thank you,
    Arianna

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hello @erbacealab,

    Thanks for contacting us !

    Could you please confirm if you have changed anything in the HTML and/or script of your form ?

    Any issue change might break your form. I’d suggest you to create a subscription form by default, and try it if it works. If so, you can make some changes while testing regulary until it’s entirely done.

    Looking forward to hearing from you.

    Best Regards,

    Alexis

    Thread Starter erbacealab

    (@erbacealab)

    I set up a default form and it works.
    Thanks for your quick reply,
    Arianna

    Plugin Support alexisbienayme

    (@alexisbienayme)

    You are welcome, Arianna.

    Have a nice day !

    Alexis

Viewing 3 replies - 1 through 3 (of 3 total)
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