Sendinblue blocked all emails after subscription ended

I’m sorry to hear your emails were blocked. Not sure I understand what you mean by:

we subscribed for one month to try the service,…then… the emails weren’t being sent because the subscription ended, when we renewed the subscription the emails would be sent.

I would like to ask if you can expand on that?

With Sendinblue paid subscriptions, you make recurring monthly payments for access to the paid features on the product. Example: Higher monthly email volume. Once the subscription expires you will no longer have access to the paid services.

Once again, I apologize for the inconvenience as you are using some heavy words to describe your experience. Email marketing has the highest ROI compared to other marketing channels,…but like anything in marketing, it depends on how you are using the tool.

Did you know that Sendinblue has a forever free plan that includes unlimited contact storage, 300 emails per day, free form builder, drag n drop email template editor, marketing automation for up to 2000 contacts, Chat, CRM, etc

We’d love to see if we can help get you to generate more revenue through email marketing. Are you interested? Please let us know.

Regardless, we certainly wish you all the best and appreciate you trying Sendinblue.

Hi, thank you for your reply.

I was using heavy words because we truly got damage to our business for the option of using sendinblue+wordpress plugin. We had customers making orders with payment references that are only valid for a limited number of hours, and we missed a lot of orders due to that.

We installed SendInBlue to make and send a newsletter, we never wanted our emails to be hijacked by SendInBlue. SendInBlue was supposed to be sending emails from campaigns, not transactional emails. We disabled that option on the WordPress plugin right from the start, and that option was not respected.

> I would like to ask if you can expand on that?

I am sorry its been quite over a week, we completely removed the sendinblue plugin from our website so I can’t give you a screenshot or similar.
I just remember that, either on the wordpress plugin OR the sendinblue website, I’m sorry I’m not sure where it showed, but there was a message saying that the sending of emails was paused because the subscription period had ended, and would resume when we reactivated the subscription. When we did not want even from the first place, that emails outside of the mail campaigns we created directly on the sendinblue website, would be sent via SendInBlue.

So, anyway, we thank you for your reply and do hope you fix this issue in the future, allowing the users to granularly select which emails should be sent via SendInBlue when the plugin is installed. Wish you a nice day ahead.