SendGrid API – Shows incorrect Sender name

  • Hi Team,
    We have configured the Sendgrid API on our WordPress website with the help of the Post SMTP plug-in
    and the emails are working well. But we could see the incorrect sender name on the mailbox
    (Sandwell -). We have already verified the sender’s name and the “from” email is correct,
    but the sender’s name is incorrect. We want to display the sender’s name as
    “Sandwell Holiday Activities” on the mailbox.

    Could you please check it and let us know where we can change these settings need
    to fix this issue ASAP. You can check the screenshot here https://tinyurl.com/2ja8dusq

    • This topic was modified 2 years, 4 months ago by Shamjith V.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @shamjith

    I hope you are doing well.

    Goto Post SMTP > Settings > Message and change “NAME” and Enable check on “Prevent plugins and themes from changing this”

    Thanks

    Thread Starter Shamjith V

    (@shamjith)

    Hi Team,
    Thank you for your support.
    The issue is fixed now.

    Plugin Support M Haseeb

    (@haseeb0001)

    @shamjith

    Great, We would appreciate a kind and honest review.

    Thread Starter Shamjith V

    (@shamjith)

    It’s an amazing plug-in.
    I have tried all the options like Google API, SendinBlue, SendGrid, etc. all are working well. Also, your support is excellent and got the response within 2 hours for the sender name-related issue, Thank you, guys.

    Plugin Support M Haseeb

    (@haseeb0001)

    @shamjith kindly submit the review here on the review section.

    thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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