Sender’s email not showing

  • Resolved CherylS

    (@cheryls)


    1 year, 5 months ago

    I filled out the Contact form to test it, and it was received. But when I try to reply to the message, the To: field is blank. Shouldn’t it show the sender’s email?

    Also, it shows it is coming from Umpqua Valley Audubon Society; shouldn’t it show the name of the person who filled out the form?

    • This topic was modified 1 year, 5 months ago by CherylS.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter CherylS

    (@cheryls)

    I love working with Metform as far as setting it up and styling it, but I can’t get it to work properly. Huge disappointment. I’ll have to abandon it.

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @cheryls,

    Thanks for reaching out to us.

    I think this issue happens because you haven’t configured the confirmation email to the user properly. Please follow the documentation properly. When a user fills up the form he should get a confirmation email and he also can reply to the administrator. The scenario is like that. So please check the configuration and make sure it is properly configured.

    Let us know if you need further assistance.

    Regards,
    Amir

    Plugin Support Moin Munna

    (@moinmunna)

    Hello @cheryls,
    I hope you’re doing fine.

    We haven’t received any update from you till the last response and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved. If you need further assistance, never hesitate to create a new thread. We are always here to assist you.

    Best Regards,
    Moin

Viewing 3 replies - 1 through 3 (of 3 total)
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