Sender Mail don’t get changed

  • Resolved moonier

    (@moonier)


    4 years, 5 months ago

    Hey,

    i want that the Client is Sender of the E-Mail. But if i change in the Settings the Sender E-Mail (from) to the field id ({field_id=”1″}) there is no changes.

    The Sender E-Mail still be the Admin-Email. Field_id 1 is avaible.

    I need the E-Mail of the Client urgently as Sender.

    Have anyone an Idea?

    Best Regards

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello @moonier,

    Thanks for contacting us!

    If you would like as if the email was sent by the client, you can then use the email smart tag in the From Email field under Settings > Notifications > From Email. Here’s a screenshot for quick reference.

    Could you please let me know this answers your question, or if any extra details might be helpful?

    Thanks!

    • This reply was modified 4 years, 5 months ago by Prashant Rai.
    Thread Starter moonier

    (@moonier)

    Hey,

    thanks for your answer.

    This i have tested too – but this didn’t solved the Problem. The E-Mail get sending furthermore with the Admin-Email.

    I don’t know why.

    Best Regards

    Hello @moonier,

    I apologize for the late response to your post.

    When you have some time, could you please share some screenshots of the form notifications settings so I can take a closer look?

    Thanks!

    Thread Starter moonier

    (@moonier)

    Hey,

    sure.

    I appended some Images.

    https://www.directupload.net/file/d/5960/mjbpv9aj_png.htm
    https://www.directupload.net/file/d/5960/tuinh3mr_png.htm

    The Reply To function also don’t works.

    Best Regards

    • This reply was modified 4 years, 5 months ago by moonier.

    Hello @moonier,

    Thanks for sharing the screenshots!

    When you have some time, could you please confirm if you have a SMTP plugin installed on the website. In case you’re using SMTP plugin, we would suggest not using the users’ email address as the From Email as it can can cause email delivery issues.

    Thanks, and please let me know!

    Thread Starter moonier

    (@moonier)

    Hey @prashantrai ,

    I don’t use a SMTP Plugin at my WordPress Website. The Mail get sending with the Standard Method of WordPress ( mail() ).

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @moonier,

    Thanks for the update!

    It’s certainly odd that the From Email is modified when there isn’t a SMTP plugin installed.

    A possible reason could be a conflict between the forms and the site theme or another plugin.

    To troubleshoot this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    Hope this helps!

    Thread Starter moonier

    (@moonier)

    Hey Ethan,

    thank you – the Reason for this overwriting of E-Mail was a E-Mail Template Plugin which i using.

    I have contected now their Support.

    Best Regards

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hey @moonier,

    Glad to hear you’ve got that resolved, and thanks for the update!

    Have a good one ??

Viewing 9 replies - 1 through 9 (of 9 total)
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