Sender Email not changing

  • Resolved mattkurt

    (@mattkurt)


    4 years, 3 months ago

    Hey there,

    I am trying to change the sender name and mail address, but the changes do not apply even if the top message says “Your settings have been saved.”

    I tried to change it at “WooCommerce -> Settings -> Emails -> Email sender options”
    If I enter my new mail and name an hit “Save Changes” the previous data stay in the fields. If I leave them blank and hit save, the fields are empty. I can now enter the new mail and hit save again. Now the new mail shows up, but as I reload the page the old mail is back in the field.

    Is this a bug? How can I change this?

    Thanks for your help.

    Best regards,
    Matt

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there,

    I tested and could not replicate this on my site. The next option now is to see why it does not work on your site.

    This is likely caused by a conflict with your theme or with another plugin. Please create a staging site and if you can replicate the issue, run conflict test to identify the plugin or theme that is causing this issue.

    You can read more about testing conflicts here.

    Thread Starter mattkurt

    (@mattkurt)

    Thanks for your quick reply.
    I am trying to figure out what plugin it might could be.

    It’s a little strange that I am able to change the mail and name in the German version of my website. But if I switch to English and try to change it, it does not work.

    Seems to be an issue with the WPML plugin…

    Thread Starter mattkurt

    (@mattkurt)

    Ok. I could find the solution by myself.
    It was the WPML Translation Plugin.

    For all those with the same problem go to “WPML -> String Translation” and select the following strings:

    admin_texts_woocommerce_email_from_name
    admin_texts_woocommerce_email_from_address

    It was just a simple missing translation that was set by default.

    Hi there,

    Glad to hear this ??.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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