Sender address for new orders becomes *.main-hosting.eu so that emails are spam

Hi @wyverndryke

Thanks for reaching out!

I understand that the text string srv642.main-hosting.eu is being added to emails sent by your site which negates your DKIM verification and causes the emails to become spam even though you’ve checked the email settings, correct?

It’s possible that the sender domain name is being changed due to your hosting provider or CloudFlare. However, before jumping to conclusions, let’s go through a few troubleshooting steps to identify the root cause of the problem.

1. Check your hosting provider’s settings: Some hosting providers, like Hostinger, may have specific email configurations that could affect your sender domain. Contact Hostinger support and ask them to verify your email settings and ensure that they’re not overriding the sender domain.
2. Review CloudFlare settings: While it’s less likely that CloudFlare is causing this issue, it’s still worth checking. Log in to your CloudFlare account and review your settings, particularly any email-related configurations. If you’re unsure about any of the settings, you can reach out to CloudFlare support for assistance.

After going through the above steps, create a test order to see if the issue persists.

Otherwise, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order again and see if the additional text string was removed.

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!

Hi @wyverndryke ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Thank you, I never got notice that this ticket was answered. I will follow the steps you have mentioned to see what the problem might be.

Hi @wyverndryke

Sounds like a plan! Let us know how it goes!