Send the same notification only once?

  • Resolved haydnjames

    (@haydnjames)


    4 years, 9 months ago

    Hi,

    I cannot see this option anywhere, but is it possible to only send a notification once per post? The problem we’re seeing is with the ‘new post published’ notification. This works, but an editor then goes to edit the post, it resends the ‘new post’ notification.

    Ideally, if the noticiation has already been triggered once, we don’t need to see it again.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @haydnjames,
    Thanks for your message.

    If the post is being edited, it should only trigger the New Post Updated notification and not the Post Published notification. The only reason it should be doing this is if the post is moving from published to draft and then back to published again.

    Are you using a front-end form for editing a post or something else?

    Thread Starter haydnjames

    (@haydnjames)

    Hey, thanks for the quick response.

    No front-end editor. We’re using the backend, but with the classic enable editor enabled and some ACF fields.

    I’ll double check to make sure the correct trigger has been selected and that new post updated hasn’t been selected in error.

    Thread Starter haydnjames

    (@haydnjames)

    @voltronik Apologies for the delay in coming back. I was wrong in my original post, it wasn’t the ‘new post’ notification, it was the ‘new post scheduled’ notification that sends multiple times – even if when the article is edited (before its publish date) and the scheduling isn’t changed – is that expected behaviour?

    Plugin Author bnfw

    (@voltronik)

    Hi @haydnjames,
    Are you using the latest version of the plugin?

    This should have been fixed recently.

    Thread Starter haydnjames

    (@haydnjames)

    @voltronik yes, v1.7.6.

    We’re on the latest version of WP too, 5.3.2 and PHP: 7.2.27 if that’s relevant.

    Plugin Author bnfw

    (@voltronik)

    Hi @haydnjames,
    Hmm. Has this only just started happening or has it always happened do you know?
    As the last update changed the Post Scheduled notification so that it should only send once it’s odd that this is now happening.

    Thread Starter haydnjames

    (@haydnjames)

    Hey @voltronik

    We only started using the plug mid December on our live site, and looking back at the notifications in our mailbox, it seems they’ve always been duplicated as there are a couple of examples from December and some from recently too.

    Right now its not a major issue as we only send the notification to our admin mailbox so we can keep a record of what our news editors are sharing. But in the future, we did want to start sending the notifications to our registered userbase – so would want to avoid duplicates by then.

    Plugin Author bnfw

    (@voltronik)

    Hi @haydnjames,
    Ok, thanks.

    I’ll make a note and keep an eye on it.

    Plugin Author bnfw

    (@voltronik)

    Closing for now but if you need further help with this, please feel free to re-open this thread.

Viewing 9 replies - 1 through 9 (of 9 total)
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