Send order email question

  • Resolved MTWK-Applied

    (@mtwk-applied)


    6 years, 7 months ago

    The plugin adds a section on an order called “Send order email”. It has a dropdown with:

    • New Order
    • Cancelled Order
    • Processing Order
    • Completed Order
    • Customer Invoice/Order details

    The order service folks say that in the past, they have been able to do New Order and have an email sent to both the admin and the customer. Now, using New Order only sends to admin and not to customer. Customer invoice/Order details does send email to customer.
    Why would the New Order have changed how it’s processed?

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  • Plugin Contributor Ewout

    (@pomegranate)

    This hasn’t changed. The New Order email has been an admin-only email since the very first version of WooCommerce ??
    Note that the PDF Invoice plugin doesn’t handle the sending of these emails, it just adds that section as a means of backwards compatibility (in older versions of WooCommerce, this was a core WC feature but they reduced that to the ‘invoice/order details’ email…).
    The ‘Invoice/Order details’ email is a manual email only, in a normal process the customer would not receive this but the Processing and Completed emails.

    You can add yourself as BCC for any of the customer emails: Receive a copy of each invoice sent by email

    Hope that helps!
    Ewout

Viewing 1 replies (of 1 total)
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