Send Order Email

  • Resolved kristinubute

    (@kristinubute)


    7 years ago

    Hi,

    I have your plugin installed, it is working now.

    But I notice that when I go to Orders and “Send Order Email” and I click on the drop down that says “New Order” or “Procesing Order” or “Cancelled Order” or “Customer Invoice’ why would it NOT be sending the “Cancelled Order” to the client email address. It is sending email to the Owner of the site who cancelled it in the backend in the first place, but NOT the client.

    Obviously if the ADMIN changes the dropdown to “Cancelled Order” in the “Send Order Email” section then you want it sent to the client 100% as the ADMIN Owner did it and already knows it is cancelled, but the client definately needs the email notification.

    URGENT

    Maybe a setting ?

    Thx
    Kristin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter kristinubute

    (@kristinubute)

    Hi

    URGENT
    ALSO I have ticked settings so it sends a PDF invoice when a New Order is placed by any customers.

    So the Customer receives the email (I am test customer), and it has the PDF Invoice attached as PDF but it ALSO has below in the content of the email a Heading for “New Order” and the contents of the Order in here.

    How do I remove that to NOT be included in the email so there is nothing there on the email ?

    OR HOW do I change what is in the contents of this email to client ?

    Thx
    Kristin

    Thread Starter kristinubute

    (@kristinubute)

    ALSO why does the Customer NOT receive email for “New Orders” ?

    Thx
    Kristin

    Plugin Contributor kluver

    (@kluver)

    Hi @kristinubute,

    Our plugin is not responsible for creating the cancelled order email. WooCommerce is. They decided this email should be sent to the admin. You can ask their developers / customer support if they got a work-around for this. A quick check led me to this post on Stack Overflow: WooCommerce canceled email

    The New Order email is a WooCommerce email that goes to the admin / shop owner letting them know they’ve got a new order. This email never goes to the customer.

    To edit your WooCommerce email templates you will have to take a look at the WooCommerce documentation for this: Custom email templates

    With kind regards,

    Michael

    • This reply was modified 6 years, 12 months ago by kluver.
Viewing 3 replies - 1 through 3 (of 3 total)
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