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Resolved CinziaT
(@cinziat)

1 year, 4 months ago
Hi, I’m using drag and drop multiple file upload in my forms.

For some reason, the files added to the form are no longer sent as attachments. There seems to be an immediate deletion of the files from the temporary folder.

I’ve tried the ‘Don’t delete files’ option, but if I upload 2 files with the same name, I get an error and the files are still not attached. If I choose “Send attachment as link” I can download the files from the link and they are renamed correctly when uploaded, but I have to attach them to the email.

Can you help me?
- This topic was modified 1 year, 4 months ago by CinziaT.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author Glen Don Mongaya
(@glenwpcoder)

1 year, 4 months ago

Hello @cinziat,

Can you provide a screenshot of your forms & mail settings?

Also, include a link to your site so I can review.

Glen

Thread Starter CinziaT
(@cinziat)

1 year, 4 months ago

Sure, but I have no idea how to do an image upload on this forum.

Plugin Author Glen Don Mongaya
(@glenwpcoder)

1 year, 4 months ago

You can use this website https://snipboard.io/ and upload the screenshot there.

And copy and paste the link on this thread.
Thread Starter CinziaT
(@cinziat)

1 year, 4 months ago
These are the screen shots of my Forms & Mail settings.
- This reply was modified 1 year, 4 months ago by CinziaT.
Plugin Author Glen Don Mongaya
(@glenwpcoder)

1 year, 4 months ago

Thanks, all settings are correct.

Can you share me the link to your site?

Also, make sure to uncheck “Send file(s) as link” option under Contact -> Drag & Drop Upload.

Last, can you share a screenshot of your Settings-> General Settings? I’d like to see your site address.

Thread Starter CinziaT
(@cinziat)

1 year, 4 months ago

Can I send them to you in a private message?

Plugin Author Glen Don Mongaya
(@glenwpcoder)

1 year, 4 months ago

Yes, email [email protected]

Thread Starter CinziaT
(@cinziat)

1 year, 4 months ago

Just for the record, the problem was caused by a conflict with another plugin related to CF7 for multi-upload purposes, and disabling that plugin solved the problem.
Thanks again @glenwpcoder for your help ??

Viewing 8 replies - 1 through 8 (of 8 total)

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