Send events not working

  • I can’t get the send events to work.
    I have set the action type on Product purchased and included a product and email but it doesnt seem to send the actual email.

    I have been trying different things and randomly got 7 emails I should of got earlier but i can’t seem to reproduce this.

    I did test sending the email directly from the email interface and sending an email works just fine. It’s the send on events that’s not working.

    Any help would be appreciated.

    – Kevin

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi Kevin,

    Without some more information, it would be hard to tell what the issue is. I just tested and the product purchased send event seems to be working fine. We got the email you sent as well, so, if you could send a screenshot there of how you have it set up, it might help us to see if it’s set up correctly.

    Besides this, it could maybe be not the plugin, but just that the emails aren’t getting through. What often happens is emails that are sent out automatically from WordPress are marked as spam/junk and, so, the recipient doesn’t get them in their inbox. Because of this we recommend using a plugin like WP Mail SMTP, which allows you to set it up so that these automatic emails are sent using an external SMTP server. Once you download and configure the plugin, it has a “send test email” option. Once that works, you can try again to see if you now get the email notifications.

    Alternatively, some users of our plugins have told us that simply creating an email address called [email protected] (replace domain.com with your actual domain name) has rectified the issue.

    Thread Starter Triple-Interactive

    (@triple-interactive)

    Hi EtoileWebDesign,

    I installed WP Mail SMTP and sent the testmail to my emailaddress, this seems to be working fine. I also created an emailaddress with wordpress@(my domain), this also didn’t seem to fix anything.

    I uploaded a screenshot of how i have the plugin setup.

    https://imgur.com/a/O5xALmG

    – Kevin

Viewing 2 replies - 1 through 2 (of 2 total)
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