Send email to user not working

  • KB

    (@kespinoza)


    4 years, 11 months ago

    I keep getting this error in the error log:

    ———— ERROR #12 ————
    TYPE: MAIL
    ERRORS: {“wp_mail_failed”:[“Message body empty”]}
    ERRORS_DATA: {“wp_mail_failed”:{“to”:[“[email protected]”],”subject”:”Appointment”,”message”:””,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
    ———- ERROR #12 END ———-

    All of my settings look correct.

    1. Send from Email
    2. Send email user is enabled
    3. Testing email goes through
    4. SMTP test is working
    5. E-mail label in custom form is labeled correctly

    Any thoughts as to why this isn’t working?

    Thanks in advance for your help.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter KB

    (@kespinoza)

    I figured this out. There are two parts to this.

    1. Selecting “Default status” under Customize > General
    2. Ensuring either pending or confirmation email notifications have content based on your “default status” selection. Customize > Mail Notifications

    I had content in pending, but my default status was set to confirmed. Since the confirmed email was blank, this is why I was get the error “message body empty”.

Viewing 1 replies (of 1 total)
  • The topic ‘Send email to user not working’ is closed to new replies.

Tags