Send Email for Cancelled Order

  • Resolved mayank29gupta

    (@mayank29gupta)


    5 years ago

    I am looking for a way that would send email to customers when the order status is changed from processing to cancelled. However in case order is cancelled from pending payment or any other status, it shouldn’t send email. Can this be achieved?

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  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    I am looking for a way that would send email to customers when the order status is changed from processing to cancelled. However in case order is cancelled from pending payment or any other status, it shouldn’t send email.

    This is definitely achievable, but you’d need to use some PHP to make this happen. There’s a great guide to adding in custom WooCommerce emails, found here: https://www.skyverge.com/blog/how-to-add-a-custom-woocommerce-email/

    Hopefully that helps! Have a great one!

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