Send Email Failed

I think I figured it out…

• Postman uses stream_socket_client in the Connectivity Test to open a socket
• ZendMail, Postman’s SMTP engine, uses stream_socket_client to open a socket
• Google API, Postman’s API engine, uses curl to open a socket

I was just reading this morning how PHP doesn’t need php_openssl installed, if Curl is used to open encrypted sockets, instead of fopen. You’re on Windows, right? I think what’s happened here is either your PHP installation is missing openssl, but you have the curl extension installed, so that’s why the Gmail API works.

You can verify some of that by running phpinfo and looking for openssl and curl.

php -r "print phpinfo();"

If I’m right, installing php_openssl should make your system behave normally.

Would you install Postman v1.6.9a and see if it detects a way to reach Google on port 443 this time?

I changed stream_socket_client to the WordPress wp_remote_post function instead (it was the easier fix). If that doesn’t work, I’ll change it to use Curl.

Also, in Diagnostic Data, does the new version detect that you have open_ssl installed?

Hi there–
I’m super un-tech-savvy and just noticed an error message on several emails in my WordPress Dashboard email log: “Unable to connect via TLS”. This error began to appear on my email log about 1 month ago (after the update to WP 4.4.1; I’ve since updated to 4.4.2).

I’m no longer receiving email notifications from both contact form submissions (Contact Form 7 plugin) and from comments/replies left on my website (carolyngreeley.com). I use bluehost to host my site/email ([email protected]) and Postman SMTP. I have my email forwarded to my gmail account ([email protected]).

Prior to the 4.4.1 update, I was receiving emails both at my bluehost address and my gmail address (forwarded). The contact form posts and the comments show up in my WP Dashboard, so those parts are working, but for some reason the email notifications stopped. Please help.

Thanks, carolyn

Hi Carolyn. TLS connection problems generally indicate that you have an out-of-date OpenSSL library on your server.

Postman does not use the PHPMailer library shipped with WordPress to send email, so it’s unlikely that the upgrade caused any issues with Postman.

Can you confirm 100% that the “WordPress Dashboard email log” is Postman’s email log? It should say Postman at the top when you go to Tools > Email Log.

Hi Jason, thanks for your fast reply. Yes, when I go to the email log (from my WP dashboard), it says this at the top of the page: Postman SMTP Email Log

Can you explain how I can check if I have an out-of-date OpenSSL library? Not sure how to find that/do that. Thanks again.

It’s also possible that the server you are trying to connect to does not have STARTTLS enabled (any longer).

Would you please post the output from the connectivity test?

I’d be glad to post whatever info might help, but can you tell me how to find the output from the connectivity test? What sort of test can I do, and do I just take a screen grab and attach it here? Thanks again.

Hi again–
Is this info what you’re looking for:

From: carolyn <[email protected]>
To: [email protected]
Date: 2016-03-15 11:05:32
Subject: [The Mystery of Relevance] Please moderate: “Photographs”
Delivery-URI: smtp:tls:plain://mail.carolyngreeley.com:587
A new comment on the post “Photographs” is waiting for your approval
https://carolyngreeley.com/?page_id=16

Author: cjg (IP: 198.143.41.97, 198.143.41.97.ip.incapdns.net)
Email: [email protected]
URL:
Comment:
This is a test of my site’s reply form. 3.15.16

Approve it: https://carolyngreeley.com/wp-admin/comment.php?action=approve&c=66
Trash it: https://carolyngreeley.com/wp-admin/comment.php?action=trash&c=66
Spam it: https://carolyngreeley.com/wp-admin/comment.php?action=spam&c=66
Currently 5 comments are waiting for approval. Please visit the moderation panel:
https://carolyngreeley.com/wp-admin/edit-comments.php?comment_status=moderated
—————–
The info above is the “View” from the Postman SMTP Email Log on my WP dashboard regarding a test comment I submitted through my reply form.

There is also a Session Transcript, though it says not to post it online because it might contain password info.

Please advise. Thanks again.