Send button not working (infinite spinning)

  • Resolved did3y

    (@did3y)


    4 years, 5 months ago

    hello!

    please check our website: https://www.meineschulhomepage.at/bestellung, click on the button “weiter” and try to hit the send button (called “zahlungspflichtig bestellen). it does work on my macbook with google chrome but doesn’t work on opera and safari. it also doesn’t work on a chromebook with google chrome browser.

    please help! ??

    thank you & greetings
    Diana

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter did3y

    (@did3y)

    hello!

    we use the “Kids Play Child” theme and the following plug-ins:
    Amelia
    Beehive Pro
    Before After Image Comparison Slider for WPBakery Page Builder
    Before After Image Slider WP ausw?hlen
    Buy Me A Coffee – Free and Beautiful Donate Button
    Captcha Code
    Contact Form 7
    Cool Timeline
    Cost Calculator
    Defender Pro
    Disable Comments
    Disable REST API
    Disable XML-RPC Pingback
    Duplicate Post
    Everest Counter Lite
    Forminator Pro
    GA Google Analytics
    GDPR Cookie Consent
    Grow by Mediavine
    HeartThis
    Hummingbird Pro
    Hustle Pro
    Interact Quiz Embed
    Loco Translate
    MailPoet 3 (New)
    Scripts n Styles
    Shortcodes Ultimate
    Slider Revolution
    SmartCrawl
    Social Icons Widget & Block by WPZOOM
    Stylish Cost Calculator
    Twenty20 Image Before-After
    Unyson
    WordPress Importer
    WP Counter Up
    WP Custom Admin Login Lite
    WP Updates Notifier
    WPMU DEV Dashboard

    one more question: we are using your plug-in with the cost calculator plugin and your submit-button is cut off at the end of the page. we assume that this has something to do with the cost calculator plugin but just want to double-check if this is true from your side.
    see: https://www.meineschulhomepage.at/bestellung

    thank you & greetings
    Diana

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme and deactivating all plugins excluding Contact Form 7 and WordPress Importer.

    Why you are advised to deactivate plugins and switch to the default theme.

    I just want to add that https://www.cliffordsgift.com is having the same problem, but only for people filling out the forms using cell phones.

    We use none of the plug-ins listed above. Clients started reporting problems around June 6.

    Reverting back to a version that worked did not solve the problem.

    Also, notable, I do not have this problem with my cell phone, so am working with the site owner who uses the same iPhone as I do and continues to have problems. We both cleared web history and data on the iPhone to make sure the site was up to date for both of us.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Send button not working (infinite spinning)’ is closed to new replies.