• Resolved nicheonline

    (@nicheonline)


    I’ve been having a problem with your plugin specifically the Sell Tickets Add-On your company provides.

    I’ve added the plugin as instructed and I’ve installed the additional, required, plugins necessary for the plugin to run properly (see plugin screenshot).

    Unfortunately, when I edit an event I encounter the following problems:

    • Notification message pops-up saying “The backup of this post in your browser is different from the version below.” (see edit event screenshot)
    • The “Restore the Backup” button doesn’t respond when pushed.
    • The “Update” button to the right side doesn’t respond when pushed.
    • The “Ticket Options” on the event page doesn’t respond when pushed.

    I’ve tried various options such as the following to address the issue:

    • Install the Health Check plugin to troubleshoot the problem
    • Turn off each plugin to find out if there was a plugin issue (right the now it seem the issue went away when I turned off the Sell Tickets Add-On)
    • Switch themes
    • Installed plugin detector to troubleshoot
    • Changed the PHP version from v7+ to v5.6

    I look forward to hearing from you soon and thanks for your assistance.

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