SELECTION INCOME ANALYTICS

Hi @casacomodo,

AFTER INSTALLING VERSION 8.2, CUSTOM SELECTION NO LONGER WORKS CORRECTLY

From what I understand, you’re experiencing issues with the custom selection feature after upgrading to version 8.2. To better assist you, could you please provide more details about the problem?

Specifically, could you describe what exactly is happening when you try to use the custom selection feature? Are there any error messages appearing? If so, could you please provide the exact text or a screenshot of these messages? Also, it would be helpful to know the steps you’re taking leading up to the problem.

The more information you can provide, the better we can understand the issue and provide a suitable solution. You can use https://snipboard.io to share screenshots. Just follow the instructions on the page and paste the URL in your reply.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

The default value presented is “month to current date”. I then click on custom and try to go back from November to October with the < key on the next screen. The screen disappears and returns with the default screen. There are no error messages.

Hello @casacomodo,

The default value presented is “month to current date”. I then click on custom and try to go back from November to October with the < key on the next screen. The screen disappears and returns with the default screen. There are no error messages.

Could you please attach a few screenshots to help us get a better understanding of the issue? :?)

If you don’t already have a screenshot service installed, here are a few free options: 

• https://snipboard.io
• https://skitch.com/
• https://getcloudapp.com/

Look forward to hearing back from you.

When you try to select oktober, you will see what I mean.

Hey @casacomodo,

Thanks for sharing a screenshot.

I’m not sure I completely understand the exact issue you are experiencing, as the screenshot doesn’t show any unexpected behavior. Please let me know if I am missing anything within the screenshot by annotating/highlighting where the issue can be seen.

Also, selecting custom dates, and navigating between the months seems to be working as expected on my test site.

I’d like to have a better understanding of your sites current environment, please can you share the following:

• System Status Report: navigate to WooCommerce → Status. Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here
• Console errors: Please share any errors you may identify when inspecting the console on the page experiencing the issue.

You can read more about using your browser console to identify errors here.

Cheers!

Howdy,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!