Sélecteur couleur dans la partie “personnaliser”

  • Bonjour,

    Les sélecteurs de couleurs ne s’affichent pas. Lorsque je passe la souris sur la couleur d’arrière plan par exemple, rien ne se déplo?t. Je n’ai que la possibilité de mettre un code couleur #.

    J’ai supprimé à plusieurs reprises le thème et d’autres extensions, j’ai changé de navigateur. J’ai changé le thème et sur les autres thèmes cela marche. Pourriez-vous me renseigner ? Merci.

    le navigateur sur lequel l’erreur se produit : Firefox, Chrome

    le fait d’activer SCRIPT_DEBUG résout le problème : non

    Console : 

Uncaught TypeError: Cannot read properties of null (reading 'value')
at HTMLDocument. (requests.js?ver=1.9.5:1:124)
at HTMLDocument.dispatch (jquery.js?ver=3.7.1:5145:27)
at elemData.handle (jquery.js?ver=3.7.1:4949:28)
at Object.trigger (jquery.js?ver=3.7.1:8629:12)
at obj..triggerHandler (jquery.js?ver=3.7.1:8713:24)
at HTMLDocument. (jquery-migrate.js?ver=3.4.1:854:28)
at mightThrow (jquery.js?ver=3.7.1:3489:29)
at process (jquery.js?ver=3.7.1:3557:12)
(anonymous) @ requests.js?ver=1.9.5:1
dispatch @ jquery.js?ver=3.7.1:5145
elemData.handle @ jquery.js?ver=3.7.1:4949
trigger @ jquery.js?ver=3.7.1:8629
triggerHandler @ jquery.js?ver=3.7.1:8713
(anonymous) @ jquery-migrate.js?ver=3.4.1:854
mightThrow @ jquery.js?ver=3.7.1:3489
process @ jquery.js?ver=3.7.1:3557
setTimeout (async)
jQuery.readyException @ jquery.js?ver=3.7.1:3792
(anonymous) @ jquery.js?ver=3.7.1:3812
mightThrow @ jquery.js?ver=3.7.1:3489
process @ jquery.js?ver=3.7.1:3557
setTimeout (async)
(anonymous) @ jquery.js?ver=3.7.1:3602
fire @ jquery.js?ver=3.7.1:3223
fireWith @ jquery.js?ver=3.7.1:3353
fire @ jquery.js?ver=3.7.1:3361
fire @ jquery.js?ver=3.7.1:3223
fireWith @ jquery.js?ver=3.7.1:3353
process @ jquery.js?ver=3.7.1:3577
setTimeout (async)
(anonymous) @ jquery.js?ver=3.7.1:3602
fire @ jquery.js?ver=3.7.1:3223
fireWith @ jquery.js?ver=3.7.1:3353
fire @ jquery.js?ver=3.7.1:3361
fire @ jquery.js?ver=3.7.1:3223
fireWith @ jquery.js?ver=3.7.1:3353
ready @ jquery.js?ver=3.7.1:3844
completed @ jquery.js?ver=3.7.1:3854
/index.php/test/?customize_changeset_uuid=255d538d-4d0e-440b-b1ed-9b38dbf83c6d&customize_theme=oceanwp&customize_messenger_channel=preview-0:1 An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing.
jquery-migrate.js?ver=3.4.1:104 JQMIGRATE: Migrate is installed with logging active, version 3.4.1


    
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Affiliate Plugin: author: (undefined), version: (undefined)

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Elementor Header & Footer Builder: version: 1.6.21, author: Brainstorm Force, Nikhil Chavan, Mises à jour auto désactivées
Formidable Forms: version: 6.6, author: Strategy11 Form Builder Team, Mises à jour auto désactivées
GA Google Analytics: version: 20231101, author: Jeff Starr, Mises à jour auto désactivées
Hostinger: version: 1.9.5, author: Hostinger, Mises à jour auto désactivées
Hostinger AI Assistant: version: 1.6.7, author: Hostinger, Mises à jour auto désactivées
Ocean Extra: version: 2.2.3, author: OceanWP, Mises à jour auto activées
Solid Security Basic: version: 9.1.0, author: SolidWP, Mises à jour auto désactivées
Templately: version: 2.2.11, author: Templately, Mises à jour auto désactivées
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WooCommerce: version: 8.3.1, author: Automattic, Mises à jour auto désactivées
WooCommerce Stripe Gateway: version: 7.7.0, author: WooCommerce, Mises à jour auto désactivées
WP Fastest Cache: version: 1.2.2, author: Emre Vona, Mises à jour auto désactivées
WP Reset: version: 1.98, author: WebFactory Ltd, Mises à jour auto désactivées
Yoast SEO: version: 21.6, author: Team Yoast, Mises à jour auto désactivées

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server-time: 2023-12-05T20:59:52+01:00

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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @evaknaturo,

    Thank you for explaining the issue and sharing the system environment information.

    I recall receiving a similar report related to the cache plugin. It seems that you also have the same cache plugin. This issue is not replicated on our end without that plugin.

    For troubleshooting, please do the following steps and let me know the results:

    0. Enable the primary theme(if you are using a child theme).
    1. Head over to WP Dashboard > Plugins.
    2. Deactivate all plugins.
    3. Then, first, activate the Ocean Extra plugin.
    4. Check your issue.
    5. Then, activate your plugins one by one
    6. After activation of any plugins, check your issue

    Note 1: You can try troubleshooting on the staging website/or on a fresh installation.

    Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools.

    I hope it helps.
    Best Regards

    Thread Starter evaknaturo

    (@evaknaturo)

    Bonjour Shahin,

    Je vous remercie pour votre réponse rapide. J’ai suivi votre procédure.

    Cela fonctionne, le sélecteur de couleur est revenu.

    Mais Il dispara?t lorsque j’active l’extension Hostinger, alors qu’il s’agit de mon hébergeur. Il y a une anomalie mais je ne sais pas d’où cela vient.

    Est ce que vous auriez une idée ?

    Merci.

    Cordialement.

    Belle journée.

    Eva

    Hello @evaknaturo,

    Please get in touch with your third-party plugin author.
    Maybe they have a solution that we are not aware of.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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