Selected product doesn’t appear until user scroll through product pages

  • Resolved gotsowell

    (@gotsowell)


    6 years, 3 months ago

    Using: WooCommerce
    Specific plugin: YITH WooCommerce Gift Cards

    1. Go to the shop page: https://anniesalness.com/shop/
    2. Gift Cards category
    3. Look at result: no gift card but pagination indicates 2 pages of results
    4. Select page 2 – Whole store displays rather than the gift card category
    5. OR Start from scratch steps 1 -3 and then select Next>> – Same result
    6. EITHER Go through steps 1 – 3 or 4 again and the gift card item displays.

    What’s wrong with my product setup? I believe the gift card is the only product with this poopy behavior.

    
### WordPress Environment ###

Home URL: https://anniesalness.com
Site URL: https://anniesalness.com
WC Version: 3.4.5
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Flywheel/4.1.0
PHP Version: 7.1.24-1+ubuntu16.04.1+deb.sury.org+1 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 300 MB
PHP Time Limit: 30
PHP Max Input Vars: 4000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.6.32-1+deb.sury.org~precise+0.1
Max Upload Size: 300 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.5
WC Database Prefix: wp_ycv5dzsa7k_
MaxMind GeoIP Database: ?
Total Database Size: 62.46MB
Database Data Size: 58.99MB
Database Index Size: 3.47MB
wp_ycv5dzsa7k_woocommerce_sessions: Data: 15.02MB + Index: 0.14MB
wp_ycv5dzsa7k_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_ycv5dzsa7k_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_ycv5dzsa7k_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_commentmeta: Data: 1.52MB + Index: 0.06MB
wp_ycv5dzsa7k_comments: Data: 1.52MB + Index: 0.09MB
wp_ycv5dzsa7k_dynamic_widgets: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_gaplus_login: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_gf_entry: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_gf_entry_meta: Data: 0.02MB + Index: 0.05MB
wp_ycv5dzsa7k_gf_entry_notes: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_gf_form: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_gf_form_meta: Data: 0.05MB + Index: 0.00MB
wp_ycv5dzsa7k_gf_form_view: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_links: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_ngg_album: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_ngg_gallery: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_ngg_pictures: Data: 0.02MB + Index: 0.02MB
wp_ycv5dzsa7k_options: Data: 5.17MB + Index: 1.02MB
wp_ycv5dzsa7k_pmxi_files: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_pmxi_history: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_pmxi_images: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_pmxi_imports: Data: 0.14MB + Index: 0.00MB
wp_ycv5dzsa7k_pmxi_posts: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_pmxi_templates: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_postmeta: Data: 29.23MB + Index: 0.81MB
wp_ycv5dzsa7k_posts: Data: 5.27MB + Index: 0.38MB
wp_ycv5dzsa7k_queue: Data: 0.02MB + Index: 0.00MB
wp_ycv5dzsa7k_smush_dir_images: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_termmeta: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_terms: Data: 0.06MB + Index: 0.03MB
wp_ycv5dzsa7k_term_relationships: Data: 0.11MB + Index: 0.06MB
wp_ycv5dzsa7k_term_taxonomy: Data: 0.06MB + Index: 0.06MB
wp_ycv5dzsa7k_usermeta: Data: 0.08MB + Index: 0.03MB
wp_ycv5dzsa7k_users: Data: 0.02MB + Index: 0.05MB
wp_ycv5dzsa7k_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_ycv5dzsa7k_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 363
course: 1
custom_css: 1
envira: 7
envira_album: 1
fl-builder-template: 24
fl-theme-layout: 6
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 26
page: 18
post: 230
product: 26
revision: 383
shop_coupon: 1
shop_order: 2
shop_order_refund: 1
sidebar: 1
sidebar_instance: 1
unit: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Gravity Forms: by rocketgenius – 2.3.6
Advanced Image Styles: by Gregory Cornelius – 0.4.1
AJAX Search for WooCommerce: by Damian Góra – 1.2.1
Akismet Anti-Spam: by Automattic – 4.0.8
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.1.6.3
Beaver Themer: by The Beaver Builder Team – 1.2.1.1
PowerPack for Beaver Builder: by IdeaBox Creations – 2.6.8.3
Envira Gallery - Albums Addon: by Envira Gallery Team – 1.6.4
Envira Gallery - Breadcrumbs Addon: by Envira Gallery Team – 1.2.0
Envira Gallery - CSS Addon: by Envira Gallery Team – 1.3.1
Envira Gallery - Deeplinking Addon: by Envira Gallery Team – 1.4.2
Envira Gallery - Defaults Addon: by Envira Gallery Team – 1.4.2
Envira Gallery - Featured Content Addon: by Envira Gallery Team – 1.2.2
Envira Gallery - Fullscreen Addon: by Envira Gallery Team – 1.2.1
Envira Gallery - Gallery Themes Addon: by Envira Gallery Team – 1.4.2
Envira Gallery: by Envira Gallery Team – 1.8.4.1
Envira Gallery - Instagram Addon: by Envira Gallery Team – 1.4.1
Envira Gallery - Pagination Addon: by Envira Gallery Team – 1.6.2
Envira Gallery - Pinterest Addon: by Envira Gallery Team – 1.3.0
Envira Gallery - Social Addon: by Envira Gallery Team – 1.5.2
Envira Gallery - Tags Addon: by Envira Gallery Team – 1.7.1
Envira Gallery - Watermarking Addon: by Envira Gallery Team – 1.3.0
Envira Gallery - Zoom Addon: by Envira Gallery Team – 1.3.2
FeedWordPress: by C. Johnson – 2017.1020
Google Analytics +: by WPMU DEV – 3.1.7.2
Jetpack by WordPress.com: by Automattic – 6.7
Multiple Packages for WooCommerce: by Erica Dion – 1.0.2 – Not tested with the active version of WooCommerce
Simple 301 Redirects: by Scott Nellé – 1.07
String Locator: by Clorith – 2.3.1
Term Management Tools: by scribu – 1.1.4
Use Any Font: by Dinesh Karki – 5.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.4
WooCommerce Services: by Automattic – 1.16.1
WooCommerce Square: by WooCommerce – 1.0.33
WooCommerce: by Automattic – 3.4.5 – 3.5.2 is available
WooPack for Beaver Builder: by Team IdeaBox - Beaver Addons – 1.3.4.3
WooSidebars: by WooCommerce – 1.4.5
WordPress Importer: by wordpressdotorg – 0.6.4
WP All Import Pro: by Soflyy – 4.5.5
WP File Manager: by mndpsingh287 – 3.2
Hummingbird Pro: by WPMU DEV – 1.9.2
Smush Pro: by WPMU DEV – 2.9.1
WP All Import - User Import Add-On: by Soflyy – 1.1.1
SmartCrawl: by WPMU DEV – 2.2.2.7
WPMU DEV Dashboard: by WPMU DEV – 4.5.2
YITH WooCommerce Gift Cards: by YITH – 1.3.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #3117 - /shop/
Cart: #2959 - /cart/
Checkout: #2962 - /checkout/
My account: #2965 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Beaver Builder Child Theme
Version: 1.0
Author URL: https://www.fastlinemedia.com
Child Theme: ?
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.6.5.1
Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ?

### Templates ###

Overrides: bb-theme-child/woocommerce/content-single-product.php
bb-theme-child/woocommerce/single-product.php

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • AJ a11n

    (@amandasjackson)

    Hi @gotsowell

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Can you please ensure you are using the latest version of all of your extensions? In particular I see that WooCommerce hasn’t been updated

    WooCommerce: by Automattic – 3.4.5 – 3.5.2 is available

    You can find if you have any out-of-date by the System Status report.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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