Select Paypal API certificate

  • Resolved massy10

    (@massy10)


    4 months, 3 weeks ago

    I have been writing to Woocommerce support for more than a week now but no response!

    After updating to the penultimate version of the plugin (and not even updating to the latest version solved the problem) when you get to the checkout page of my site, a chrome window appears asking you to select a certificate to authenticate to api .paypal.com:443 (see screenshot) and this is discouraging purchases.

    How to solve?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    Hello @massy10,

    We acknowledge that we responded to your inquiry on June 25th, within 24 hours of receipt. It appears that our latest response has been reviewed. If you have not received our previous correspondence, we kindly suggest checking your spam or junk folder.

    However, addressing the underlying issue regarding the message you are encountering may be better suited for PayPal Merchant Technical Support. This particular message is not directly caused by the PayPal Payments plugin itself, but rather may involve settings or configurations that are managed through PayPal’s merchant services.

    Should you require further assistance or clarification on how to proceed, please do not hesitate to contact PayPal Merchant Technical Support directly. They are equipped to provide detailed insights and resolve issues related to merchant-specific communications and configurations.

    Kind Regards,
    Jamie

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @massy10

    Since we haven’t heard back from you, we’ll assume everything is working as needed.

    If you have any more questions, feel free to start a new thread or directly reach out for help. You can get support by opening a ticket with our service desk here: Request Support. Please include this thread’s URL in your ticket for reference.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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