Hi,
Please describe your problem in more detail. What our product do you use (specify plugin version and your WordPress version)?
What problem do you have and after which actions? Provide a link and screenshots to the page where the problem occurs. Since it is not clear what are you talking about.
Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.