select-faq not working

I have this same issue. Using faq_name will work but could potentially be a problem if you want to edit questions in the future. Oh and faq_name will not work with characters like apostrophes or ampersands, so no contractions for you!

• This reply was modified 8 years, 2 months ago by ponies_unicorns.

Hi nikkeo,

Has it always not worked? Or did it just recently stop working? If it used to work, then what might have changed since it last worked (updated our plugin, updated another plugin, installed a new plugin or theme, etc.)?

As ponies mentioned, you could indeed use faq_name as an alternative in the meantime. It might be even better to use the faq_slug option, to avoid any character incompatibility issues.

interesting, i havent tried by name cause i was hoping to be able to do by id. but i guess i can just make the slug a sort of id. i’ll see if that works.

no, i hadn’t tried select_faq until recently so it’s never worked for me. everything else on that page worked so it was odd.

[select-faq faq_id=’137′]

I paste the above into a new page and it is not showing the individual faq I created.
I will try the faq_slug option instead, but cannot see where to add the slug to a new or existing faq. (I can add a slug to a new category but not a new faq). Is this correct?
do I need to upgrade to do this?
thanks!

Hi Ratamatcat,

The easiest way to figure out the slug of an FAQ would be to go to the FAQs tab, click ‘Quick Edit’ when hovering over a specific FAQ, then look at the text that’s displayed in the “Slug” section (it should be just underneath “Title”).

Then you can apply it in a shortcode like this:

[select-faq faq_slug='how-tall-am-i']

Great!

Was this ever resolved to select an faq by id? The documentation states shortcode like this should work:
[select-faq faq_id=’2690′]

It is not working for me and it sounds like it does not work for others also. I would prefer using the id rather than the slug.

Thank you!

Hi rmorats,

It should be working with the ID now. Do you have any other shortcodes on the page? Are there any JavaScript errors in the developer console? If not, we can try doing some more testing on our end.

Thank you

Hello! Select an FAQ by id is still not working for me. I do not have any other shortcodes on the page. And there are no JavaScript errors in the developer console. We have the lastest version 1.5.22.

I’d appreciate if you could test on your end. Thank you!