• Resolved ricosdias

    (@ricosdias)


    I already had this setted up. But somehow the connexion between my site and face book got lost. Everytime I try to start the configuration process the pop up window to connect to facebook is empty or entering my credentials it gets stuck. Ido'nt know what is happenning.
    
    anyway, I read other threads and saw that the woocommerce system status could be of help to figure out what is happening. Here it is:
    
    
    
    WordPress Environment
    
    WordPress address (URL): https://ricosdias.com
    Site address (URL): https://ricosdias.com
    WC Version: 7.8.2
    REST API Version: ? 7.8.2
    WC Blocks Version: ? 10.2.4
    Action Scheduler Version: ? 3.6.1
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_ES
    External object cache: –
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 1 GB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.6.14-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    Database
    
    WC Database Version: 7.8.2
    WC Database Prefix: ds0Td34nP_
    Tama?o total de la base de datos: 71.15MB
    Tama?o de los datos de la base de datos: 64.35MB
    Tama?o del índice de la base de datos: 6.80MB
    ds0Td34nP_woocommerce_sessions: Datos: 5.13MB + índice: 0.12MB + Motor MyISAM
    ds0Td34nP_woocommerce_api_keys: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_order_items: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_woocommerce_order_itemmeta: Datos: 0.05MB + índice: 0.03MB + Motor MyISAM
    ds0Td34nP_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_actionscheduler_actions: Datos: 0.82MB + índice: 0.32MB + Motor MyISAM
    ds0Td34nP_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_actionscheduler_logs: Datos: 0.59MB + índice: 0.41MB + Motor MyISAM
    ds0Td34nP_addonlibrary_addons: Datos: 0.10MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_addonlibrary_categories: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_aioseo_cache: Datos: 0.15MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_aioseo_notifications: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_aioseo_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_berocket_termmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_braapf_product_stock_status_parent: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_braapf_product_variation_attributes: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_braapf_term_taxonomy_hierarchical: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_braapf_variable_attributes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_categorymeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_cmplz_cookiebanners: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_cmplz_cookies: Datos: 0.10MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_cmplz_services: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_commentmeta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_comments: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_e_events: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_gla_attribute_mapping_rules: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_gla_budget_recommendations: Datos: 0.11MB + índice: 0.12MB + Motor MyISAM
    ds0Td34nP_gla_merchant_issues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_gla_shipping_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_gla_shipping_times: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_litespeed_avatar: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_litespeed_img_optm: Datos: 0.27MB + índice: 0.16MB + Motor MyISAM
    ds0Td34nP_litespeed_img_optming: Datos: 0.03MB + índice: 0.03MB + Motor MyISAM
    ds0Td34nP_litespeed_url: Datos: 0.04MB + índice: 0.07MB + Motor MyISAM
    ds0Td34nP_litespeed_url_file: Datos: 0.15MB + índice: 0.24MB + Motor MyISAM
    ds0Td34nP_mailerlite_checkouts: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailerlite_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_custom_fields: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_dynamic_segment_filters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_feature_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_forms: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_mapping_to_external_entities: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_newsletters: Datos: 0.09MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_newsletter_links: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_mailpoet_newsletter_option: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_newsletter_option_fields: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_mailpoet_newsletter_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_newsletter_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_newsletter_templates: Datos: 3.54MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_scheduled_tasks: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_mailpoet_scheduled_task_subscribers: Datos: 0.02MB + índice: 0.02MB + Motor MyISAM
    ds0Td34nP_mailpoet_segments: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_mailpoet_sending_queues: Datos: 0.16MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_settings: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_statistics_bounces: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_statistics_clicks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_statistics_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_statistics_newsletters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_statistics_opens: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_mailpoet_statistics_unsubscribes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_statistics_woocommerce_purchases: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_stats_notifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_subscribers: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
    ds0Td34nP_mailpoet_subscriber_custom_field: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_subscriber_ips: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_subscriber_segment: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_mailpoet_user_agents: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_mailpoet_user_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_ml_data: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_options: Datos: 7.70MB + índice: 0.17MB + Motor MyISAM
    ds0Td34nP_packlink_entity: Datos: 0.10MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_portfolio_catmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_postmeta: Datos: 18.62MB + índice: 1.29MB + Motor MyISAM
    ds0Td34nP_posts: Datos: 19.75MB + índice: 0.31MB + Motor MyISAM
    ds0Td34nP_product_catmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_rank_math_404_logs: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_rank_math_analytics_gsc: Datos: 0.18MB + índice: 0.13MB + Motor MyISAM
    ds0Td34nP_rank_math_analytics_inspections: Datos: 0.04MB + índice: 0.04MB + Motor MyISAM
    ds0Td34nP_rank_math_analytics_objects: Datos: 0.03MB + índice: 0.02MB + Motor MyISAM
    ds0Td34nP_rank_math_internal_links: Datos: 0.77MB + índice: 0.16MB + Motor MyISAM
    ds0Td34nP_rank_math_internal_meta: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_rank_math_redirections: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_rank_math_redirections_cache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_css: Datos: 0.09MB + índice: 0.01MB + Motor MyISAM
    ds0Td34nP_revslider_css_bkp: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_layer_animations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_layer_animations_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_navigations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_navigations_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_sliders: Datos: 0.02MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_sliders_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_slides: Datos: 0.08MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_slides_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_static_slides: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_revslider_static_slides_bkp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_slim_events: Datos: 0.53MB + índice: 0.20MB + Motor MyISAM
    ds0Td34nP_slim_events_archive: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_slim_stats: Datos: 2.73MB + índice: 0.41MB + Motor MyISAM
    ds0Td34nP_slim_stats_archive: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
    ds0Td34nP_termmeta: Datos: 0.20MB + índice: 0.12MB + Motor MyISAM
    ds0Td34nP_terms: Datos: 0.01MB + índice: 0.04MB + Motor MyISAM
    ds0Td34nP_term_relationships: Datos: 0.04MB + índice: 0.08MB + Motor MyISAM
    ds0Td34nP_term_taxonomy: Datos: 0.03MB + índice: 0.03MB + Motor MyISAM
    ds0Td34nP_trp_dictionary_es_es_en_gb: Datos: 0.03MB + índice: 0.07MB + Motor MyISAM
    ds0Td34nP_trp_gettext_en_gb: Datos: 0.35MB + índice: 0.50MB + Motor MyISAM
    ds0Td34nP_trp_gettext_en_us: Datos: 0.25MB + índice: 0.39MB + Motor MyISAM
    ds0Td34nP_trp_gettext_es_es: Datos: 0.51MB + índice: 0.50MB + Motor MyISAM
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    ds0Td34nP_trp_original_meta: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
    ds0Td34nP_trp_original_strings: Datos: 0.03MB + índice: 0.03MB + Motor MyISAM
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    ds0Td34nP_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
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    Post Type Counts
    
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    br_product_filter: 3
    bsf_custom_fonts: 2
    custom_css: 2
    custom-css-js: 7
    customize_changeset: 2
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    page: 56
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    portfolio: 20
    post: 12
    product: 68
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    team: 6
    vc4_templates: 6
    wp_global_styles: 1
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    wpcf7_contact_form: 8
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    MC4WP: Mailchimp for WordPress: por ibericode – 4.9.5
    Packlink PRO Shipping: por Packlink Shipping S.L. – 3.2.17
    Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.5
    Responsive Lightbox & Gallery: por dFactory – 2.4.5
    Slimstat Analytics: por Jason Crouse
    VeronaLabs – 5.0.5.1
    
    Ultimate Addons for Contact Form 7: por Themefic – 3.1.28
    Ultimate Addons for Contact Form 7 Pro: por Themefic – 1.5.3
    Unlimited Addons for WPBakery Page Builder: por Blox Themes – 1.0.42
    WPC Frequently Bought Together for WooCommerce: por WPClever – 6.1.3
    WPC Product Bundles for WooCommerce: por WPClever – 7.2.4
    WP Crontrol: por John Blackbourn & crontributors – 1.15.3
    WP File Manager: por mndpsingh287 – 7.1.9
    XML Sitemap Generator for Google: por Auctollo – 4.1.11
    
    Dropin Plugins (1)
    
    maintenance.php: maintenance.php
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    WC Pages
    
    Base de la tienda: #367 - /shop/
    Carrito: #370 - /cart/
    Finalizar compra: #33210 - /checkout/
    Mi cuenta: #33211 - /my-account/
    Términos y condiciones: #33639 - /envios-y-devoluciones/
    
    Theme
    
    Name: Lusion Child Theme
    Version: 1.0
    Author URL: https://arrowhitech.com/
    Child Theme: ?
    Parent Theme Name: Lusion
    Parent Theme Version: 2.0.3
    Parent Theme Author URL: https://arrowtheme.com/
    WooCommerce Support: ?
    
    Templates
    
    Overrides: lusion/woocommerce/archive-product.php
    lusion/woocommerce/cart/cart-shipping.php
    lusion/woocommerce/cart/cart-totals.php
    lusion/woocommerce/cart/cart.php
    lusion/woocommerce/cart/cross-sells.php
    lusion/woocommerce/cart/mini-cart.php
    lusion/woocommerce/cart/proceed-to-checkout-button.php
    lusion/woocommerce/cart/shipping-calculator.php
    lusion/woocommerce/checkout/form-checkout.php
    lusion/woocommerce/checkout/form-coupon.php
    lusion/woocommerce/checkout/form-shipping.php
    lusion/woocommerce/checkout/review-order.php
    lusion/woocommerce/checkout/thankyou.php
    lusion/woocommerce/content-product.php
    lusion/woocommerce/content-single-product.php
    lusion/woocommerce/content-widget-product.php
    lusion/woocommerce/global/quantity-input.php
    lusion/woocommerce/loop/add-to-cart.php
    lusion/woocommerce/loop/loop-end.php
    lusion/woocommerce/loop/loop-start.php
    lusion/woocommerce/loop/orderby.php
    lusion/woocommerce/loop/pagination.php
    lusion/woocommerce/loop/price.php
    lusion/woocommerce/loop/rating.php
    lusion/woocommerce/loop/result-count.php
    lusion/woocommerce/loop/sale-flash.php
    lusion/woocommerce/myaccount/dashboard.php
    lusion/woocommerce/myaccount/downloads.php
    lusion/woocommerce/myaccount/form-edit-account.php
    lusion/woocommerce/myaccount/form-login.php
    lusion/woocommerce/myaccount/form-lost-password.php
    lusion/woocommerce/myaccount/my-address.php
    lusion/woocommerce/order/order-details-customer.php
    lusion/woocommerce/order/order-downloads.php
    lusion/woocommerce/single-product/add-to-cart/grouped.php
    lusion/woocommerce/single-product/add-to-cart/simple.php
    lusion/woocommerce/single-product/meta.php
    lusion/woocommerce/single-product/price.php
    lusion/woocommerce/single-product/product-image.php
    lusion/woocommerce/single-product/rating.php
    lusion/woocommerce/single-product/related.php
    lusion/woocommerce/single-product/review-rating.php
    lusion/woocommerce/single-product/sale-flash.php
    lusion/woocommerce/single-product/short-description.php
    lusion/woocommerce/single-product/tabs/tabs.php
    lusion/woocommerce/single-product/up-sells.php
    lusion/woocommerce/single-product-reviews.php
    lusion/woocommerce/single-product.php
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: core-profiler
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-07-08 09:25:32 +00:00
    Options: ?
    Notes: 145
    Onboarding: completed
    
    Action Scheduler
    
    Canceled: 23
    Oldest: 2023-07-01 02:38:57 +0000
    Newest: 2023-07-01 02:38:57 +0000
    
    Complete: 2.266
    Oldest: 2023-06-09 18:19:15 +0000
    Newest: 2023-07-07 09:52:59 +0000
    
    Failed: 27
    Oldest: 2023-02-15 22:06:32 +0000
    Newest: 2023-06-29 14:51:38 +0000
    
    Pending: 10
    Oldest: 2023-07-07 12:00:34 +0000
    Newest: 2023-07-27 18:04:01 +0000
    
    Status report information
    
    Generated at: 2023-07-07 10:36:42 +00:00
    `

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @ricosdias

    Thank you for the status report as is gives us insight into the site’s environment. I see the site has 40 active plugins and is currently using an outdated version of PHP, however, none of these appear to be apparent causes of the problem you’re seeing.

    Everytime I try to start the configuration process the pop up window to connect to facebook is empty or entering my credentials it gets stuck. Ido’nt know what is happenning.

    This description seems like there is something specific about the installation preventing the fields from loading, as it isn’t something I can replicate.

    Typically issues like this are caused by a theme or plugin conflict. To ensure the plugins from WooCommerce.com are working as expected, try switching back to a default theme like Twenty Twenty-Three and disabling all plugins except for WooCommerce and Facebook for WooCommerce to see if this resolves the problem.

    If this fixes the issue, re-enable each plugin one at a time, then the theme, until you find the one causing the conflict.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Thread Starter ricosdias

    (@ricosdias)

    The issue is not with the theme. I tried with most plugins and the pop up still appears blank.
    I want to start my ads

    Saif

    (@babylon1999)

    Hello @ricosdias,

    From my experience, the plugin you least suspect often ends up causing the issue. :?)

    That said, according to what’s mentioned above this could be a browser-based issue. Have you tried using another browser to connect? Preferably without any extensions installed.

    If that didn’t help, please carry out the conflict test as mentioned above.

    Let us know how it goes! :?)

    Thread Starter ricosdias

    (@ricosdias)

    I tried desactivating them one by one and the issue still is present everytime.

    Thread Starter ricosdias

    (@ricosdias)

    I used Firefox to test the plugin desactivation where I don’t have plugins installed.and the window still gets blank everytime. In the conexion Tab it looks connected and I ticked the box for Depuration. I really don’t know if my products are being updated or uplaoded to Facebook everytime I change or create them.

    Thread Starter ricosdias

    (@ricosdias)

    why is this marked as resolved?

    Hi @ricosdias,

    I’m confused about that myself as we’ve been waiting for your reply.

    Moving forward, if it appears as “Connected” in Marketing > Facebook > Connection, that confirms you’ve completed the setup. Here’s how to check if your products are being synced to Facebook:

    • Go to Marketing > Facebook > Connection
    • Locate your catalog link and click on it (See screenshot: https://d.pr/i/ptY5sr)
    • When redirected to Facebook, click on “Items” (https://d.pr/i/iDZKPJ) and check to see if your products exist.

    Let me know what you find and share a screenshot of that page and the catalog on Facebook. You can share screenshots using https://snipboard.io/

    Thread Starter ricosdias

    (@ricosdias)

    I go to the items tab and my new products are not present.

    Thread Starter ricosdias

    (@ricosdias)

    should I disconnect and connect again?

    Hi @ricosdias

    If it’s a connectivity issue, disconnecting and reconnecting might help, as @johndcoy initially mentioned that there seems to be an issue with the installation preventing the fields from loading. You can even try to deactivate the plugin after disconnecting, then reactivate and connect again to Facebook.

    Please remember to back up your store before making any major changes to prevent data loss.

    We look forward to the results!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Seems I lost conexion. Start again but login pop up empty’ is closed to new replies.