Seeing stray when using shortcode (and no image for video?)

That’s a button for the embed code. It’s not a bug ?? That said, clicking it doesn’t work because something is wrong with the ddslick javascript on your installation. Which version of the plugin are you using?

Did you add an image 1 to the project? That’s the field it will use for the video.

I just downloaded 1.4.2 . I DID add image 1 (which is what I thought I was supposed to do).

OK, So since Image 1 wasn’t showing up it figured the install might be screwed up, I went back and reinstalled the plugin again. I’m now seeing image 1 showing for the video (yay!) but I’m still seeing the “</>” (which I don’t get what you mean that this is a button?) but it doesn’t do anything when you click it.

A second weird thing: Which the giving Levels are listed out, it shows the name of Level 1, with the Long description for the *project*, then the name of Level 2, with the *Long* description for the *level*. Is this expected behavior? I would think it would show the short description of the levels in both cases.

Here is the link: https://shyamdasfoundation.com/new/projects/my-test-project/

?Is this the best place to ask these questions? I couldn’t find a support area on your site, but i could have missed it.

You can find our dedicated support forum here: https://forums.ignitiondeck.com

Our team there should be able to help you further.

So I should just repost this there?

Ok, I have reposted it there, but I’m trying to get this set up today, and it looks like most of the other support requests have not been replied to in the last few days in General User Discussion. (and i’ve been very impressed with your quick response time to questions here on the wordpress site, thank you!) Is there a support email I could send to, or a way to open a ticket, so I can get a response relatively quickly?

Unfortunately, the forums are our only official support channel. We have a full team, but some tickets take longer to reply to than others, and since yours seems to have doubled in size, it might take a bit of time to address it properly.

Thanks, I was just concerned that it looks like there are some pretty straightforward questions out there from other users that haven’t been even acknowledged for a day or so.
I think my main question is first and foremost around making sure i have a clean install, as perhaps some of the other issues I’m seeing are due to some sort of corruption, so if I need to provide some priorities, I’ll go back and add that.

By the way, one of the reasons we chose your product was your quick response time on the WP site with our initial questions when evaluating the product, so I was just surprised that it looks like your response time is much slower on your boards.