See connection to sendcloud in woocommerce

  • Resolved pauloldenzaal

    (@pauloldenzaal)


    4 years, 6 months ago

    Hi,

    I’ve gotten SendCloud to work with my WordPress Woocommerce installation.

    But when I click Woocommerce -> Settings -> Sendcloud.

    You never see a “status” of the connection.

    Where can I see this?

    From Woocommerce perspective.

Viewing 1 replies (of 1 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Good afternoon,

    Thank you for your message.

    I cannot find your current Sendcloud account, but you can check if your account is completed with following:
    – Settings > Addresses > Billing Address
    – Settings > Addresses > Sender Address
    In addition, we recommend that you add a payment agreement to your account. You can activate this via Settings > Finance > Direct Debit. Without these settings some integrations may block the connection so that it is not possible to create one.

    Could you first add these to your account? After that I advise you to follow the instructions in our Help center; https://support.sendcloud.com/hc/en-us/articles/360024966732-WooCommerce-Integration. I hope this solves your problem and closes your ticket.

    If not, or if you have any other questions, please let me know and send an e-mail to our Support: [email protected]. I wish you a nice day!

    Kind regards,

    Loes
    Technical Support Specialist – Sendcloud

Viewing 1 replies (of 1 total)
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