See and not seen

  • Resolved femke98

    (@femke98)


    3 months, 3 weeks ago

    i have your plug-in trustindex.io

    After moving to another hosting, it no longer works. I have done everything, deleted the WP Optimize cache, removed Wincher (which is not compatible with WP 6.7.1), installed another security plug-in, but to no avail. The funny thing is that you see everything when I change the page with Elementor Pro (or pretend to) but you don’t see it on the website. Ra, ra?

    And when I do see it, and I refresh the page in Firefox, the reviews disappear again. It drives me a little crazy. It is a website for a customer, who is now not happy.

    https://ibb.co/CKMJtdH (empty)

    https://ibb.co/qWh7Y9g (you see it)

    site: onderwatertravel.com

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @femke98,

    Thank you for reaching us!

    To help us investigate and resolve the issue, could you kindly share the troubleshooting details? You can find these under the “Advanced” tab of the plugin in the “Troubleshooting” section. Simply click “Copy to clipboard” and paste the details to a service like?Pastebin. Once uploaded, please share the generated link with us.

    Here are helpful visuals to guide you:

    Thank you again for your cooperation.

    Best regards,
    Laca from Trustindex

Viewing 1 replies (of 1 total)
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