See all products link doesn’t work correctly on mobile.

  • Resolved husseinswaleh

    (@husseinswaleh)


    1 month ago

    Hello,

    Fibosearch works perfectly fine on desktop. For example, when I search for “diaomond studs” and click “all products” it goes to a search page showing all the diamond studs.

    It doesn’t work the same on mobile. When I search the same thing and then click “all products” the search results page I get is different. It shows diamond products. Is there a way to fix this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kris

    (@c0nst)

    Hi @husseinswaleh!

    This issue is likely due to the CleanTalk plugin, which, in its mobile version for our overlay, does not recognize our search input as an exception. As a result, it checks search phrases for spam, leading to redirection to a page with empty search results. Consequently, this displays all products from the store. We are currently in touch with the plugin developers to request the inclusion of FiboSearch in their exceptions. In the meantime, you can take the following steps to resolve this error:

    1. Go to the advanced CleanTalk settings (screenshot).
    2. Scroll down to the “Forms to protect” section and disable the “Test default WordPress search form for spam” option. (screenshot).
    3. Save settings. Clear the cache if you use any. Then test the search on the mobile again.

    Best regards,
    Kris

    Denis

    (@shagimuratov)

    Hello @husseinswaleh, @c0nst

    Thank you for reporting this issue!

    We are going to reproduce this issue in our test environment and update the Anti-Spam by CleanTalk. It may take a few weeks, I will let you know as we have results.

Viewing 2 replies - 1 through 2 (of 2 total)
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