• Resolved lucytech

    (@lucytech)


    I’m getting this error when I try and register an account:
    Security token did not match

    It happens when I activate Google V3 CAPTCHA.

    Please advise how to fix this.
    I’m using version 5.4.2

Viewing 6 replies - 1 through 6 (of 6 total)
  • Kawshar Ahmed

    (@onlykawshar)

    Hello @lucytech,

    I hope you are doing well.

    I can ensure you this issue isn’t occurring from our end.

    This issue is happening because you’ve updated this plugin but your caching is still keeping the previous files. This is only happening on some specific web hosts when you have enabled the server-level caching.

    To prevent this, You can regenerate all your assets from Elementor and Essential Addons. To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/iBccDw

    Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools -> General as well. Check out this screenshot: https://d.pr/i/N6WC1d

    After that, you will have to clear all the caches if you are using any Caching Plugin on your website. We also recommend clearing caches from your CDN if you are using any. Also, Clear caches from your server end. I hope this issue will be solved.

    If the issue still persists, please try clearing your browser cache (by pressing shift+ctrl+R) or try another browser too.

    Let me know how it goes. Thank you!

    Thread Starter lucytech

    (@lucytech)

    I tried everything, cleared every possible cache.
    Still not working

    Kawshar Ahmed

    (@onlykawshar)

    Hello @lucytech,

    It’s really strange! Can you please share your Login/Registration Page URL? So that I can check this on my end and let you know the update soon.

    Thanks for your patience.

    Kawshar Ahmed

    (@onlykawshar)

    Hello @lucytech,

    Greetings. Hope you are doing well.

    I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.

    Please let us know. I wish you a good day.

    Thank you

    Thread Starter lucytech

    (@lucytech)

    Yes the issue was the pro plugin was not upto date. When I disabled it then the form worked.

    Kawshar Ahmed

    (@onlykawshar)

    Hello @lucytech,

    Thanks for this update. As this is related to the PRO plugin, We can’t talk about it here as per following the WordPress rules. But if you need more assistance then you can ask on our support channels.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Security token did not match on registration’ is closed to new replies.