• Resolved nekrasov72

    (@nekrasov72)


    Greetings

    I can’t log in to my site:
    “Security FireWall is activated for your IP 92.53.***.**”

    I can’t do this from any of my devices.
    writes everywhere – blocked
    and everywhere the same IP address – the hosting provider.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello @nekrasov72
    As I see you already have added this IP to the personal list. This should help.
    And it seems you have disabled the plugin, don’t you? Please, enable the plugin and check if the issue still persists.
    Be well,

    Thread Starter nekrasov72

    (@nekrasov72)

    Thanks for your feedback!
    Yes, I added this IP to the personal list, it’s helped.
    The site security – all enable.
    Also enable two-factor authentication for new devices.

    But why does Cleantalk write the same IP address everywhere on all of my devises?

    Plugin Author alexandergull

    (@alexandergull)

    I had a conversation with the developer. It seems an IP detection bug.

    We need access to your backend to resolve this. Please, contact us via https://cleantalk.org/my/support/open

    Be well,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Security FireWall is activated for your IP’ is closed to new replies.