Security Check Failed Issue

  • Hi,


    I’m encountering a critical issue when activating the Help Scout plugin (v6.5.3) on my WordPress site (v6.7.1, PHP 8.0).


    When trying to add a new page/post, I receive the error: “Help Scout Security check failed.”


    When attempting to edit an existing page, the update fails with the message: “Updating failed. Help Scout Security check failed.”


    To troubleshoot, I tested with only the Help Scout plugin active (no other plugins), and the issue persists. Currently, I’ve had to disable the plugin to avoid disruptions. I’ve tested in several WordPress installations and the issue is consistent.


    Please investigate and provide a fix at the earliest. Let me know if you need any further details.


    Best regards,
    Razon

Viewing 4 replies - 1 through 4 (of 4 total)

  • Confirming we experienced the same error and the update broke Elementor, Cartflows, and many more things. We were able to rollback to version 6.5.1 and that fixed our site. I don’t even see a changelog entry listed for 6.5.3 here.

    Same here on my site.

    Plugin Contributor Elana Davis

    (@elanasparkle)

    Hello @raazon,

    ?Thank you for reaching out to our support team.

    Can you update HelpScout to 6.5.4 and test again for me. This should resolve your issue I apologize for the inconvenience.

    Thanks
    Elana D.

    Thread Starter Razon Komar Pal

    (@raazon)

    Hi @elanasparkle ,

    I confirm that the issue has been resolved in version 6.5.4.

    Thanks
    Razon

Viewing 4 replies - 1 through 4 (of 4 total)
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