Security check failed

  • Resolved traceyweb

    (@artisanweb)


    7 years, 3 months ago

    I’m currently testing WorldPay payments. After payment it redirects back to the website with the message “Security check failed, the transaction wasn’t successful, order has been canceled. Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again”.

    An email is received by the customer which says the same thing.

    I have spoken to WorldPay support and they say the payment is being recorded as successful. An email is also received by the merchant saying the payment was successful. Worldpay support suggested contacting you as it appears to be an issue with the plugin

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mdsilviu

    (@mdsilviu)

    You did not set it up correctly, the Payment Response Password you added in your wordpress admin does not match the one you added in the worldpay account.
    Read the documentation again and do as explained there

    Thread Starter traceyweb

    (@artisanweb)

    That’s strange because I checked the password twice. I just changed the password at WorldPay and at first it produced an error so I shortened the password and it saved OK and all is working fine now. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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