SecureSubmit payment failed

  • JessicaRodgers

    (@jessicarodgers)


    1 month ago

    My client had two orders fail both with this error response. I can’t find any documentation on what this means online. Can you please let me know what this means so I can relay the information to my client?

    SecureSubmit payment failed. Gateway response message: “Transaction rejected because the lookup on the supplied token failed.”

    Thank You

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author SecureSubmit

    (@markhagan)

    Hi Jessica,

    I’ve tested the payment page and can replicate the problem you noted. Would you mind reaching contacting us via this form? We’d like to work with you directly to research and resolve this.

Viewing 1 replies (of 1 total)
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