• Resolved Martin Tonev

    (@micro-design)


    After I update to latest all my plugins, including WooCommerce and WooCommerce Stripe subscription, I can add only one subscription to the cart and checkout.

    My setting for allowing multipile subscriptions and products is enabled from the admin.

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.1.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: ? 6.5.5 - There is a newer version of WordPress available (6.6.1)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache/2.4.29 (Ubuntu)
    PHP Version: 8.1.8
    PHP Post Max Size: 8 MB
    PHP Time Limit: 3000
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1c

    SUHOSIN Installed: –
    MySQL Version: 5.7.42-0ubuntu0.18.04.1
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 1038
    aw_workflow: 14
    custom_css: 1
    customize_changeset: 7
    follow_up_email: 10
    gallery: 13
    ic_mega_menu: 2
    mc4wp-form: 1
    nav_menu_item: 37
    page: 41
    payment_retry: 112
    polylang_mo: 2
    post: 131
    product: 2999
    product_variation: 70
    revision: 1292
    shop_coupon: 66
    shop_order: 66354
    shop_order_refund: 925
    shop_subscription: 1340
    wcb: 6405
    wcccf: 3
    wccpf: 1
    wcs_ruleset: 6
    wpcf7_contact_form: 2
    wpcode: 3

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (52) ###

    Polylang Pro: by WP SYNTEX – 3.0.3
    Gravity Forms: by Gravity Forms – 2.7.16
    Freshmarketer: by Freshmarketer – 1.0.0
    Advanced Product Fields Pro for WooCommerce: by StudioWombat – 2.7.11
    AutomateWoo: by WooCommerce – 5.8.4 (update to version 6.0.30 is available)
    Chaty: by Premio – 3.2.6
    Classic Editor: by WordPress Contributors – 1.6.4
    Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.2.0
    Contact Form 7: by Takayuki Miyoshi – 5.9.7
    Facebook for WooCommerce: by Facebook – 3.2.5
    Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.2.0
    Export Order Items Pro for WooCommerce: by WP Zone – 2.1.31
    WPCode Lite: by WPCode – 2.1.14
    Insight Core: by InsightStudio – 1.5.4.9
    Jetpack: by Automattic – 13.6
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.3
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.12
    Loco Translate: by Tim Whitlock – 2.6.10
    Mailchimp for WooCommerce: by Mailchimp – 4.2.1
    Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 10.13.0
    Order / Coupon / Subscription Export Import Plugin for WooCommerce: by WebToffee – 2.4.5
    WooCommerce PayDollar Payment Gateway: by APPH – 1.2
    Google Analytics for WordPress: by praveenchauhan1984 – 1.1
    Really Simple CAPTCHA: by Takayuki Miyoshi – 2.3
    Redirection: by John Godley – 5.4.2
    Slider Revolution: by ThemePunch – 5.4.8.3
    Rank Math SEO: by Rank Math – 1.0.222
    WooCommerce Subscriptions Compatibility Addon: by Tyche Softwares – 1.5.0
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.24.4

    WC Fields Factory: by Saravana Kumar K – 4.1.8
    Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.1
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.8
    Coupon Box for WooCommerce: by VillaTheme – 2.1.3
    Discount Rules PRO 2.0: by Flycart – 2.6.4
    Discount Rules Core: by Flycart – 2.6.4
    Product Feed PRO for WooCommerce: by AdTribes.io – 13.3.4
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce Coupon Box Premium: by VillaTheme – 2.0.4.8
    Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 5.1.0
    Follow-Up Emails: by WooCommerce – 4.9.36
    WooCommerce Free Gift Coupons: by Kathy Darling – 3.7.0
    WooCommerce Stripe Gateway: by WooCommerce – 8.5.1
    WooCommerce Gravity Forms Product Add-Ons: by Element Stark – 3.5.0 (update to version 3.6.3 is available)
    WooCommerce Points and Rewards: by WooCommerce – 1.8.6
    WooCommerce Polylang Integration: by Darko Gjorgjijoski – 1.2.2
    WooCommerce Subscriptions: by WooCommerce – 6.5.0
    WooCommerce: by Automattic – 9.1.2 (update to version 9.1.4 is available)
    WordPress Importer: by wordpressdotorg – 0.8.2
    WP File Manager: by mndpsingh287 – 7.2.9
    WP Mail SMTP: by WP Mail SMTP – 4.0.1
    WP Private Content Plus: by Rakhitha Nimesh – 3.6.1
    Woocommerce SMS/WhatsApp Notifications: by XpertsClub – 1.0.0

    ### Inactive Plugins (4) ###

    Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.2
    Advanced Product Fields for WooCommerce: by StudioWombat – 1.6.8
    Order Delivery Date for WooCommerce (Lite version): by Tyche Softwares – 3.21.1
    WooCommerce Custom Product Addons Free: by Acowebs – 3.0.8

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: HKD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 3 MB

    ### WC Pages ###

    Shop base: #117 - /shop/
    Cart: #118 - /cart/ - Contains the [woocommerce_cart] shortcode
    Checkout: #119 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #120 - /my-account/
    Terms and conditions: #5454532 - /terms-conditions/

    ### Theme ###

    Name: TM Organik
    Version: 2.7.7
    Author URL: https://thememove.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: tm-organik/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0
    tm-organik/woocommerce/content-product.php
    tm-organik/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 7.8.0
    tm-organik/woocommerce/global/wrapper-end.php
    tm-organik/woocommerce/global/wrapper-start.php
    tm-organik/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0
    tm-organik/woocommerce/loop/loop-end.php
    tm-organik/woocommerce/loop/loop-start.php
    tm-organik/woocommerce/loop/orderby.php
    tm-organik/woocommerce/loop/pagination.php
    tm-organik/woocommerce/loop/result-count.php version 3.3.0 is out of date. The core version is 3.7.0
    tm-organik/woocommerce/loop/sale-flash.php
    tm-organik/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 8.6.0
    tm-organik/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 8.6.0
    tm-organik/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 8.6.0
    tm-organik/woocommerce/single-product/meta.php
    tm-organik/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
    tm-organik/woocommerce/single-product/sale-flash.php
    tm-organik/woocommerce/single-product/short-description.php
    tm-organik/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
    tm-organik/woocommerce/single-product/up-sells.php
    tm-organik/woocommerce/single-product.php
    tm-organik/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

    Outdated Templates: ?


    Learn how to update

    ### Subscriptions ###

    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://dogalicious.com
    Subscriptions-core Library Version: 7.3.0
    Subscription Statuses: trash: 1
    wc-active: 247
    wc-expired: 16
    wc-pending-cancel: 1
    wc-pending: 1
    wc-on-hold: 240
    wc-cancelled: 834

    WooCommerce Account Connected: ? Yes
    Active Product Key: ? Yes
    Custom Retry Rules: ? No
    Custom Retry Rule Class: ? No
    Custom Raw Retry Rule: ? No
    Custom Retry Rule: ? No
    Retries Migration Status: In-Progress
    Report Cache Enabled: ? Yes
    Cache Update Failures: ? 0 failure

    ### Store Setup ###

    Country / State: Hong Kong — Kowloon

    ### Subscriptions by Payment Gateway ###

    other: wc-active: 3
    wc-cancelled: 3
    wc-on-hold: 9

    :: wc-active: 17
    wc-cancelled: 12
    wc-on-hold: 31

    Stripe: trash: 1
    wc-active: 208
    wc-cancelled: 799
    wc-expired: 14
    wc-on-hold: 165
    wc-pending-cancel: 1


    ### Payment Gateway Support ###

    Stripe: products
    refunds
    tokenization
    add_payment_method
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions

    :: products

    ### WooCommerce Polylang Integration ###

    Shop: ?
    Cart: ?
    Checkout: ?
    My Account: ?
    Terms & Conditions: ?

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    pattern-toolkit-full-composability
    product-pre-publish-modal
    printful
    settings
    async-product-editor-category-field
    product-editor-template-system

    Daily Cron: ? Next scheduled: 2024-08-01 15:44:22 +08:00
    Options: ?
    Notes: 139
    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 3
    Oldest: 2024-07-08 09:27:55 +0000
    Newest: 2024-07-26 08:40:15 +0000

    Complete: 29,060
    Oldest: 2024-06-30 15:58:19 +0000
    Newest: 2024-07-31 15:54:20 +0000

    Failed: 53,625
    Oldest: 2019-11-13 04:42:10 +0000
    Newest: 2024-07-31 00:01:51 +0000

    Pending: 266
    Oldest: 2024-07-31 15:56:20 +0000
    Newest: 2030-05-21 22:28:55 +0000


    ### Status report information ###

    Generated at: 2024-07-31 23:56:43 +08:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi there @micro-design,

    Thank you for reaching out.

    I understand you’re having an issue with adding multiple subscriptions to your cart after updating your plugins. Even though you’ve enabled the setting for multiple subscriptions and products from the admin, it’s still not functioning as expected.

    As this seems to be a WooCommerce Subscriptions issue, could you please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Thread Starter Martin Tonev

    (@micro-design)

    I submit already but after 24 hours there is no response, there was live chat which say I will receive email when support answer me but still nothing

    • This reply was modified 7 months, 3 weeks ago by Martin Tonev.

    Hi @micro-design,

    I apologize for the delay in response and understand how important it is for you to get your issue resolved.

    Could you please check your spam or junk email folder to ensure our response hasn’t ended up there?

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Second WooCommerce Subscription removed from cart and checkout’ is closed to new replies.