Second Review Reminder Bugged

  • Resolved NF

    (@nanasflowers)


    7 months, 1 week ago

    Hello,

    I enabled the “Second Review Reminder” to test response rates and have since disabled it.

    However, in the “Reminders” tab, it shows the 2nd review requests are still being queued up.

    Also, in the “Order Notes” of an order it states they are still being queued up “CR: a 2nd review reminder was successfully scheduled for August 18, 2024 10:27 am (HKT).”

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thank you for using CusRev and for your feedback.

    I’ve escalated this issue to the development team to check it. After we identify the issue, we will add the fix to future updates.

    GoGoNano

    (@digitaltrade)

    I didn’t want to make new topic for it but where is that “Second review reminder” option? I cannot find such feature or settings.

    Plugin Support pear8398

    (@pear8398)

    Hi @digitaltrade

    It is available when you have a Pro license and activate the CusRev Pro plugin on your site.
    If you have a Pro license and have more questions, please contact us here https://www.cusrev.com/business/contact-us.html

    Thank you.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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