[Second image not sliding on carousel]

  • Resolved annunto

    (@annunto)


    7 months, 4 weeks ago

    Dear Team
    I hope you are fine

    I have observed an unusual issue with the behavior of the slide image feature on the carousel :
    – When using a mobile device, the first image in the carousel slides correctly. However, when attempting to slide the second image, it appears to be blocked.

    Can you please verify this issue and advise on possible solutions to prevent it from occurring?

    Thank you Team

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @annunto,

    Thank you for reaching out to us.

    I have inspected the reference page URL and noticed that the carousel slider is not appearing from the ElementsKit plugin. It seems you are using a widget from the Additran Master plugin, which is part of the Additrans theme (screenshot – https://d.pr/i/Ne8j38). Since this widget is not included in the ElementsKit plugin, we are unable to assist you with this issue. I recommend contacting the theme support for assistance. Hopefully, they will provide a solution as soon as possible. Your patience and cooperation are greatly appreciated.

    ??Feel free to let me know if you have any other questions or need clarification.

    Best Regards,
    Reju

    Thread Starter annunto

    (@annunto)

    Dear @reedwanul,

    I hope you are doing well.

    Thank you for your response.

    I realized I forgot to mention that I was referring to the carousel on the link https://tinyurl.com/22owyo2f.

    Could you kindly verify and please let me know which solution can be applied to overcome this issue?

    Thank you

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @annunto,

    I hope you are doing well, and thank you for sharing the screenshot. I have inspected the issue, and it appears there may be a conflict in your environment. To identify the cause, you can run a conflict test on your site. This will help determine what is actually causing the issue (please take a backup of your website before doing the below steps).

    • Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.
    • Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
    • If switching to the default theme also doesn’t help, please check for any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for Elementskit and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

    Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

    Best Regards,
    Reju

    Plugin Support Reedwanul Haque

    (@reedwanul)

    Dear @annunto ,

    I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,
    Reju

Viewing 4 replies - 1 through 4 (of 4 total)
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