Searching for business doesn’t work

  • Searching for business by name and/or address doesn’t work, JavaScript error in console.
    Using the ID of business (after looking it up) doesn’t work either, same error.

    • This topic was modified 5 years, 10 months ago by strarsis.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author richplugins

    (@richplugins)

    Hi,

    Could you send a screenshot of the error? Also, are you sure that you tried this plugin? The plugin does not have a search by name or address, only by Place ID.

    In additional, please send debug information from the settings page of the plugin (Advance tab) to support [at] richplugins.com

    Thanks!

    I’m running into the same problem. I have been using the widget for about 4 months or so with no problems at all. Great plugin! However, two days ago, it wasn’t updating my Google Reviews so I went ahead and deleted the plugin so I could reinstall it. When I did, it has a number system of 1. Find Place, 2. Choice Place, 3. Save Place. The first question asks to search by business name. I type it in (Elegant Pix) and get the message under #2 – “Business place not found. Please check that this place can be found in Google PlaceID Finder, if so just a copy Place ID to a search field and search again.”

    So, I do that and get my Place ID, however, when I paste it into the only search window, it doesn’t do anything at all. I try to paste it into the Google Place ID field but it is grayed out and I’m stuck. Nothing is working. Please help!

    I am using the Yelp Widget and it uploaded fine. But having a very difficult time with the Google Review Widget.

    • This reply was modified 5 years, 10 months ago by unninight.

    I do have a screenshot that I can send, however, I’m not sure how I would get that to you. I don’t see a way to attach it to this forum.

    Plugin Author richplugins

    (@richplugins)

    Hi,

    First of all, please send a screenshot and debug information (from the page: WordPress Settings / Google Reviews Widget / Advance tab) to support [at] richplugins.com.

    Based in this initial information we can investigate and find the issue.

    Thanks!

    Hi,

    I have the same issue atm.
    Is this a known issue and how can I fix this?

    Thx!

    Plugin Author richplugins

    (@richplugins)

    Hi,

    The each case we need to investigate separately.

    Please send a screenshot of the issue and the debug information (from the page: WordPress Settings / Google Reviews Widget / Advance tab) to support [at] richplugins.com.

    Based on this we can investigate and find the problem.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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